Pool Lifeguard

About the Role

Reporting to the Supervisor, Pool Services, the Pool Lifeguard is an outgoing, motivated individual capable of adapting to change in a fast‑paced pool and hospitality environment. The role demonstrates passion for people, encouraging and inspiring guests to elevate their wellness and aquatic experience while creating a safe, fun and best‑in‑class atmosphere. The Lifeguard contributes to pool facilities, prevents and responds to aquatic emergencies, and ensures operational excellence, a clean and safe environment, and departmental integrity.

Responsibilities

• Model, welcome, and make guests comfortable while providing best‑in‑class guest service, safety communication, and anticipating service needs.
• Ensure the safety of hotel guests at the pool deck and during all aquatic activities; supervise guests and enforce pool rules and regulations.
• Prevent and respond to aquatic emergencies; recognize emergencies, respond quickly and effectively, and prevent drowning and other incidents.
• Deliver and execute best‑in‑class safety, sanitation, and cleanliness procedures for pool facilities.
• Assist the facilities team in setting up and tearing down chairs and pool furniture for day‑to‑day operations and during extreme weather conditions.
• Model enterprise and department policies, procedures, and Standard Operating Guidelines.
• Perform other duties as assigned to support the efficient operation of the department.

Education, Experience, and Qualifications

• High School Diploma or GED required.
• Minimum one (1) year of experience in lifeguard service and certification.
• Valid Lifeguard Training, First Aid, and CPR/AED for the Professional Rescuer at the time of application and maintained throughout employment.
• Previous experience in a spa, resort, or pool environment – highly preferred.

Knowledge, Skills, and Abilities

• Ability to work outdoors in seasonal heat, cold, and inclement weather.
• Effective verbal and written communication with guests, team members, and management.
• Capability to handle multiple guests simultaneously.
• Outstanding communication and interpersonal skills.
• Provide genuine, sincere service in a friendly and professional manner.
• Exercise utmost discretion with confidential personal or health information.
• Active listening to tailor optimal service to guest requests.
• Consistent attention to guest safety and detail in a fast‑paced, high‑demand environment.
• Experience working under pressure.
• Comfortable working in both spa and casino environments.
• Ability to sit and stand for long periods.
• Maintain a positive and professional demeanor under challenging situations.

Licenses, Certifications, and Registrations

• May be required to obtain and maintain a gaming license at the discretion of the San Manuel Tribal Gaming Commission.
• Proof of Lifeguard Certificate, including Lifeguard training, First Aid, and CPR/AED for the Professional Rescuer.
• No driver’s license or insurance required for this role.

Physical Requirements / Working Conditions

• Primary work environment is a climate‑controlled office; travel may be required for meetings, trade shows, and conferences.
• Evening, weekend, and holiday shifts may be required.
• Strength to exert up to 10 lb occasionally and lift up to 40 lb occasionally.
• Predominantly sedentary work with frequent computer use.
• Physical activities include balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient for conversational levels in person, videoconference, and telephone.
• Speech sufficient to be heard and understood in various settings.
• Close visual acuity for computer work and visual inspection of people and facilities.
• Mobility to move safely in an office, walk, stoop, bend, kneel, and operate a motor vehicle for work‑related travel.
• Endurance to sit, walk, and stand for extended periods throughout a shift.
• Potential exposure to fumes or airborne particles, including second‑hand smoke.
• Reasonable accommodations will be made in compliance with applicable law.

Schedule

Must be able to work a flexible schedule, including weekends and holidays.