Pool Inside Service Support Rep, 1st Shift – Phoenix and Apopka

About the role

Join our team of passionate problem-solvers dedicated to creating smarter, more sustainable water solutions. This role involves researching, troubleshooting, and resolving pool and spa equipment issues, providing quality telephone and email support, and maintaining up-to-date knowledge of all product offerings.

Responsibilities

• Research and troubleshoot pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support with a high degree of customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
• Solve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.

Requirements

• At least 5 years of prior experience working on pool and spa equipment.
• Experience in technical product support (hands-on, phone support, or other experience).
• Previous pool technical experience involving troubleshooting, diagnosing, and repairing mechanical, electrical, and hydraulic systems.
• Bilingual is highly desired.
• Previous Salesforce experience is highly desired.
• Live within 1 hour of Apopka, FL, or Phoenix, AZ.

Qualifications

• Must live within 1 hour of Apopka, FL, or Phoenix, AZ.

Skills

• Technical product support experience.
• Pool and spa equipment troubleshooting and repair experience.
• Bilingual proficiency (highly desired).
• Previous Salesforce experience (highly desired).

Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k) plan with up to 5% match
• Health Savings Account
• Life insurance
• Paid time off
• Parental leave
• Caregivers leave
• Prescription drug insurance
• Tuition reimbursement

Pay

The hourly pay range for this role is $24.00 – $26.00/hour, based on experience and performance. Opportunities for a rate increase are available after proficiency in certain skills and completion of training.

Schedule

• Phoenix, AZ: 7:00am – 4:00pm
• Apopka, FL: 10:00am – 7:00pm

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. We value diversity and inclusion in our workforce and believe that a diverse workforce contributes to our creative ideas and improved daily operations.