Pool Host/Hostess

POSITION PURPOSE

The Pool Host/Hostess is responsible for ensuring the prompt recognition and seating of all guests in the pool outlets as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience at Baia Beach Club.

ESSENTIAL FUNCTIONS

• Accept accurate and complete reservations.
• Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
• Book Daybeds.
• Focus on pool reservation requests.
• Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
• Assigning of co-host’s positions to focus on for their shifts.
• Ensures the overall success of the Host team and each associate individually.
• Reports daily feedback pertaining to the overall growth and development of the team, and areas of improvement.
• Attends all scheduled Host meetings and brings suggestions for improvement.
• Responsible for training new hostess and reporting daily feedback to Management regarding training progress.
• Use guest names and communicate them to their fellow associates.
• Aid in monitoring all guest needs and communicating them accordingly.
• Follow the posted opening and closing duties.
• Strive for customer satisfaction by meeting all personal and special requests.
• Uses every opportunity to enhance the guest experience.
• Has necessary knowledge of menu items to assist guest occasionally.
• Informs Managers daily of reservations forecast.
• Ensure quality control of menus regarding cleanliness and appearance.
• Perform opening and closing duties according to established side work checklist.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist the Management team as needed.

SUPPORTIVE FUNCTIONS

• Perform general clerical tasks including maintaining logbooks and reservation books.
• Aid in section settings including cabanas and daybeds and general pool area maintenance during peak periods.
• Perform other duties as requested, such as executing special guest requests.

Specific Job Knowledge, Skills and Abilities

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Knowledge of appropriate table settings and service ware.
• Knowledge of all menu items, prices, and general service procedures.
• Maintain basic computational ability.
• Maintain basic computer skills.

Physical Demands

• Most work tasks are performed indoors.
• Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift to 15 lbs. on a regular and continuing basis.
• May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Qualification Standards

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficient on OpenTable and SevenRooms.
• Commitment to excellence and high standards.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Bilingual skills a plus.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Education and Experience

• High school or equivalent education required.
• Two to Four (2-4) years of experience in Host/Hostess supervisory role in the restaurant/ hospitality industry position required.

Licenses or Certificates

• Ability to obtain and/or maintain any government required licenses, certificates, or permits.

Grooming

• All employees must maintain a neat, clean, and well-groomed appearance per Mondrian South Beach and Baia Beach Club standards.