Pool Front Desk Attendant

About the role

Position: Pool Front Desk Attendant
Job Type: Part-time/Seasonal (April-October)
Location: Sandburg Pools (Managed by FFC Old Town)
Compensation: $17.05 per hour

Pre-Season Duties and Responsibilities at Both Pools

• Unpack all pool supplies and deck equipment from cabanas
• Perform detailed cleaning of all pool equipment, guard office, break room, locker rooms, pool seating, and surrounding areas
• Thoroughly clean the interior of pools and gutters
• Set up pool deck and seating according to designated photo layout

In-Season Duties and Responsibilities

• Check in and greet members by name and always with a smile
• Track all membership inquiries made in person and over the phone utilizing tracking form provided by Pool Manager
• Aid Pool Manager in checking and maintaining pool chemical levels and temperature and recording all test results in chemical log
• Enforce all pool rules including usage restrictions for limited use passes
• Answer all questions for members and guests in accordance with pool procedures
• Be aware of information sheets on various activities
• Responsible for control of cash handled at the register
• Answer phone promptly and direct calls accordingly in a professional manner
• Keep front desk area clean, neat and organized
• Maintain an accurate cash drawer and balance cash register at the close of each shift
• Provide additional support the Customer Service Manager as needed
• Responsible for opening, closing and shift specific cleaning tasks in locker rooms, bathrooms and on pool deck
• Responsible for reporting any maintenance issue to Pool Manager and Sandburg facility maintenance upon identification of issue
• Responsible as directed by Pool Managers and Head Guards to assist as needed with shift reporting
• Responsible for being aware and attentive to team mates and patrons at all times

Post-Season Duties and Responsibilities at Both Pools

• Break down pool deck setup and properly store equipment and supplies
• Perform a comprehensive final deep cleaning of all pool equipment, locker rooms, offices, and common areas
• Clean and prepare pools and gutters for off-season closure
• Assist with packing and securing all seasonal materials for storage and put into the cabanas

Qualifications

• Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)
• Must be at least 16 years of age
• American Red Cross CPR Certification (or equivalent)
• American Red Cross First Aid Certification (or equivalent)

Professional Conduct and Performance Standards

• All Front Desk Attendants are expected to uphold the highest standards of professionalism, safety, and accountability.
• Maintain a professional appearance and demeanor while on duty
• Wear the assigned uniform and identification at all times while working
• Arrive on time, prepared, and ready to work for all scheduled shifts
• Remain alert, attentive, and engaged throughout all rotations
• Refrain from socializing, personal phone use, or distractions while on stand
• Communicate clearly and respectfully with members, guests, and coworkers
• Follow all policies, procedures, and directives from Pool Management
• Demonstrate teamwork, reliability, and a strong commitment to safety
• Maintain confidentiality regarding member and facility information