Pool Food Runner - Hilton Phoenix Resort at the Peak

AM and PM shifts including weekends and holidays.

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
• Flexible Schedules
• Career Growth & Development
• Amazing Recognition Programs/Giving Back - Community Outreach
• Trip Reduction Program - Resort off a Main Bus Line
• $2.00 - Team Member Lunch Program
• $300 Referral Program

Responsibilities

• Greet and serve guests by providing prompt and courteous service
• Facilitate assembly of food orders from the front line to the table to ensure guest service is efficient and consistent with presentation in the restaurant setting, pool areas, and cabanas
• Ensure both Crescent and Hilton’s highest standards of quality and service are met
• Ensure each menu item is prepared in the exact detail outlined on each ticket
• Read kitchen order printouts from the computer to organize orders
• Communicate with the kitchen team and check food before serving to ensure appearance, temperature, and portions are correct
• Garnish, place, and supply appropriate condiments in preparation for delivery or server pickup
• Act as a liaison between service staff and line cooks
• Assist guests with orders by explaining dishes and drinks and making recommendations as appropriate
• Coordinate food orders to guarantee timely and efficient delivery to guests
• Maintain high food safety and sanitation standards
• Perform all necessary setup and side work as assigned
• Break down, wrap, label, date, and store products; clean and sanitize workstation
• Perform any other job-related duties as assigned

Requirements

• Ability to communicate in English
• Self-starting personality with an even disposition
• Maintain a professional appearance and manner at all times
• Strong communication skills with guests
• Willingness to assist co-workers and work as a team player
• Ability to withstand prolonged periods of standing and/or walking
• Ability to lift at least 30 lbs. and transport through a crowded room and/or area

Performance Standards

Customer Satisfaction: Our customers are our priority. Positive guest experiences depend on positive interactions with Crescent staff. Remain professional at all times, treating all guests and associates with courtesy and respect. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: Maintain a positive guest and associate experience by adhering to hotel standards for work procedures, dress, grooming, punctuality, and attendance. Be adaptable to changes in work areas and hotel procedures, with a willingness to learn new skills or improve existing ones. Solve routine problems and ask for help when unsure.

Safety & Security: The safety and security of guests and associates are of utmost importance. Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and reporting safety hazards or concerns.