Pool Bartender

About the role

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. We’re the world’s first mission-driven hotel company with lofty goals. As a Pool Bartender, you’ll craft classic and creative alcohol and non-alcoholic beverages, engage with customers, and ensure every guest has a memorable experience. Creativity, knowledge of mixology, and excellent customer service skills help establish the operation’s reputation as a go-to destination for exceptional drinks.

Responsibilities

• Maintain a working knowledge of the full food and drink menu while making recommendations.
• Create a diverse range of handcrafted cocktails, mocktails, and other specialty beverages with precision and flair, using high-quality ingredients, techniques, and garnishes.
• Continually innovate and introduce new and exciting drink creations.
• Provide exceptional customer service by warmly welcoming guests, engaging in friendly and professional conversation, and understanding their preferences.
• Offer recommendations and suggestions based on guests’ tastes, ensuring a personalized and enjoyable experience.
• Efficiently and accurately take drink orders, prepare them promptly, and serve beverages with attention to detail and presentation.
• Ensure all orders are prepared in compliance with company standards and specific customer requests.
• Demonstrate an extensive understanding of classic and contemporary mixology, including various spirits, liqueurs, bitters, and other ingredients.
• Stay updated on emerging trends and new techniques within the industry.
• Maintain a clean and organized bar area, ensuring all glassware, utensils, and bar tools are sanitized and readily available.
• Adhere to safety and hygiene protocols, including proper handling and storage of ingredients.
• Uphold company policies and procedures, including work schedules, dress code, and attendance guidelines.
• Ensure all perishable items used behind the bar are labeled, dated, rotated, and discarded to maintain quality control.
• Perform opening side work and set up station.
• Attend and participate in training sessions and department meetings.
• Properly serve wine and alcohol with awareness of responsible serving practices.
• Execute closing procedures following high standards of food product, sanitation, storage, and handling.
• Provide guest checks promptly and return receipts promptly.
• Keep all service and table areas clean, organized, and stocked.
• Provide engaged, friendly, and attentive customer service to all guests, including eye contact, respectful conversation, and smiling.
• Practice the highest regard for safety within all areas and with all materials.
• Follow and adhere to all standards set forth by federal and state guidelines.
• Have knowledge of state and federal liquor regulations pertaining to serving alcohol.
• Perform other related activities as assigned by management.
• Guarantee neat and quality service.
• Participate in daily shift meetings.
• Follow company cash handling and payment tendering procedures with care.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service, and uphold our Brand Pillars.

Requirements

• Prior bartending experience.
• Proficient in verbal and written English communication.
• Organized and proficient at multitasking.
• A reliable team player willing to learn and adapt to new situations.
• Strong communication and customer service skills.
• Able to lift at least 50 lbs.
• Able to stand for long periods of time.
• Food Handling certification (can be obtained during employment).
• Flexibility to meet the demands of a 24-hour operation, including holidays and weekends.

About Us

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers, and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.