Pool and Beach Supervisor | Playa Largo Resort & Spa

About the Role

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. This leadership position oversees daily pool and beach operations, ensuring exceptional guest service and operational excellence at Playa Largo Resort & Spa, a premier luxury waterfront resort in the Florida Keys.

Responsibilities

• Observe and patrol the pool area, enforcing guest wristband regulations.
• Greet all guests upon arrival, distribute towels, and offer assistance with seating to exceed guest expectations.
• Take ownership of guest requests and complaints, resolving issues immediately and following up to ensure satisfaction.
• Identify and report defects, hazards, injuries, or equipment issues in the pool area to upper management.
• Maintain cleanliness of the pool deck and facilities, including straightening chairs, stacking furniture, and collecting soiled towels and trash.
• Facilitate and maintain consistent pool safety programs, training, and documentation to ensure guest safety.
• Utilize performance feedback, recognition, and training while adhering to company policies and legal requirements.
• Maintain strict compliance with state sanitation, health regulations, and hotel requirements.
• Supervise daily pool and beach operations, including opening, peak service, and closing procedures.
• Monitor cleanliness, organization, and presentation of all pool and beach areas.
• Coordinate with Food & Beverage, Recreation, Engineering, and Housekeeping departments to maintain service excellence.
• Monitor weather conditions and implement operational adjustments as necessary.
• Provide day-to-day leadership, coaching, and support to pool attendants, towel attendants, beach attendants, and support staff.
• Conduct daily pre-shift meetings to communicate priorities, service expectations, safety reminders, and updates.
• Coordinate shift assignments, break coverage, and ensure adequate team coverage.
• Train and mentor team members on service standards, safety procedures, guest engagement, and departmental policies.
• Monitor employee performance, address operational and service issues, and provide recommendations to management.
• Maintain complete knowledge of bar, seating, station numbers, capacity, hours of operation, and resort offerings.
• Perform other duties as assigned.

Requirements

• Experience in hospitality or customer service.
• Ability to satisfactorily communicate in English with guests, management, and co-workers.
• High school graduate or equivalent.
• Previous guest relations and/or training experience.
• Ability to work outdoors in various weather conditions.
• Ability to swim.

About Us

Shaner Hotels is a leading award-winning hotel owner-operator and management company with a growing portfolio of over 70 properties, representing more than 8,000 guest rooms across 14 states and three countries. We partner with globally recognized hospitality brands and independent hotels to deliver exceptional guest experiences and operational excellence.

Beyond hotel management, Shaner Hotels provides comprehensive hospitality services, including development, design, construction, revenue management, e-commerce, sales, marketing, human resources, accounting, and operational support. We invest in our people, offering opportunities for professional growth and rewarding careers across all areas of the hospitality industry.

About the Team

This role is based at Playa Largo Resort & Spa, Autograph Collection, an award-winning luxury waterfront resort in the Florida Keys. The resort features 175 elegantly appointed guest rooms and suites, 10 private bungalows, a three-bedroom beach house, a private marina, full-service spa and salon, fitness center, sports courts, and beautifully landscaped event spaces.

As one of the Florida Keys' premier event destinations, Playa Largo hosts luxury weddings, social celebrations, corporate meetings, and conferences. Guests enjoy four distinctive restaurants and bars, including an upscale steakhouse, fresh seafood restaurant, ceviche and sushi bar, pool and beach bar, sunset terrace, in-room dining, and full-service banquet and catering operations.

Join an award-winning team dedicated to excellence, innovation, and creating unforgettable experiences in one of the world's most beautiful destinations.