Policy Specialist | Remote

About the role

Join a leading AI lab to design policy-processing scenarios, evaluate model outputs, and shape AI reasoning in insurance operations. Impact the next generation of AI by ensuring procedural accuracy and operational standards in policy lifecycle management.

Responsibilities

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Write 'golden' reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback the research team uses to improve model behavior.

Requirements

• Have strong relevant experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
• Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Can translate policy and procedural requirements into precise operational steps.
• Demonstrate excellent written communication, process discipline, and high attention to detail.
• Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Pay

$800 per task

Schedule

10-40 hrs/week | Remote