Policy Enforcement Manager, Creativity Standards

The Policy Enforcement Manager role is a full-time position reporting to the Manager of Creativity Standards. The role includes a competitive salary range of $91,000.00 - $119,000.00, an equity package, an annual performance bonus, and a comprehensive benefits package.

About the role

Own policy enforcement and operations. Develop deep expertise in vertical policies and protocols, manage and report on enforcement activities, and lead implementation when policies, taxonomy, or workflows change. Partner across the business. Drive collaborative projects with Policy, Analytics, Product, and Engineering — maintaining tight feedback loops and advising on quarterly roadmaps and goals. Lead investigations and escalations. Take point on high-priority cases, coordinate with Policy, Legal, Marketing, Comms, and Brand, to resolve policy incidents as they arise. Surface risks and shape solutions. Spot emerging abuse trends early, conduct data-informed analyses — post-mortems, deep dives — and translate findings into actionable solutions for Product and Engineering partners to decrease the prevalence of Creativity Standards violations on the Etsy marketplace. Mentor and develop the team. Advise Enforcement Specialists on trend spotting and data literacy. Lead a strategic business area. Own one or more focus areas within our Ops vertical — such as policy and workflow expansion, QA and training, process and tooling improvements, or controls and detection. Drive performance and tooling. Monitor operational metrics to meet or exceed KPI and SLA targets, flag anomalies early, and partner with Analytics for reliable reporting. Work with Product and Engineering to sharpen enforcement tools and improve the moderation experience across internal and partner teams.

Responsibilities

• Own policy enforcement and operations.
• Develop deep expertise in vertical policies and protocols, manage and report on enforcement activities, and lead implementation when policies, taxonomy, or workflows change.
• Partner across the business. Drive collaborative projects with Policy, Analytics, Product, and Engineering — maintaining tight feedback loops and advising on quarterly roadmaps and goals.
• Lead investigations and escalations. Take point on high-priority cases, coordinate with Policy, Legal, Marketing, Comms, and Brand, to resolve policy incidents as they arise.
• Surface risks and shape solutions. Spot emerging abuse trends early, conduct data-informed analyses — post-mortems, deep dives — and translate findings into actionable solutions for Product and Engineering partners to decrease the prevalence of Creativity Standards violations on the Etsy marketplace.
• Mentor and develop the team. Advise Enforcement Specialists on trend spotting and data literacy.
• Lead a strategic business area. Own one or more focus areas within our Ops vertical — such as policy and workflow expansion, QA and training, process and tooling improvements, or controls and detection.
• Drive performance and tooling. Monitor operational metrics to meet or exceed KPI and SLA targets, flag anomalies early, and partner with Analytics for reliable reporting. Work with Product and Engineering to sharpen enforcement tools and improve the moderation experience across internal and partner teams.

Requirements

3+ years of experience in policy enforcement/Trust & Safety at Etsy or elsewhere in a related industry. Hands-on experience with Trust & Safety tooling and platforms is a plus. Proven track record in managing cross-functional teams and projects from inception to completion. Ability to build relationships with cross-functional partners remotely and across geographies, with excellent influencing and communication skills. Proven ability to handle high-stakes situations and manage crisis response effectively. Leadership, resilience, and sensitivity in navigating change and handling sophisticated and/or potentially triggering content. Analytical, problem-solving, and data-driven decision-making skills with a focused expertise in identifying trends, patterns, or emerging problems in data. Proactive in nature, always looking for ways to improve processes, tooling, and collaboration with other teams. Strong sense of accountability and appropriate prioritization; clear communication, expectation setting, and timely delivery. Strong understanding of the creative process and online creative platforms.

Qualifications

Strong understanding of the creative process and online creative platforms.

Skills

Hands-on experience with Trust & Safety tooling and platforms is a plus.

Benefits

Competitive salary range of $91,000.00 - $119,000.00, an equity package, an annual performance bonus, and a comprehensive benefits package.

Pay

$91,000.00 - $119,000.00

Schedule

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.