Policy Billing Representative

About the role

This position supports the billing needs of agents and policyholders, handling inquiries and transactions related to invoices, disbursements, payments, and other billing activities.

Responsibilities

• Answers inquiries from agents and policyholders regarding invoices, disbursements, payments, and other billing transactions.
• Requests write-offs to resolve small balance and NSF fee discrepancies within guidelines.
• Initiates, reviews, and approves disbursements.
• Reconciles and troubleshoots accounts to clarify billing transactions and cash applications.
• Reviews and processes policy cancellation transactions in accordance with state regulations and Enterprise guidelines.
• Reviews, calculates, and processes reinstatements in accordance with state regulations and Enterprise guidelines.
• Manages reinstatement exception requests and approves exceptions within authority.
• Approves, processes, and documents payment arrangements with customers on audit balances per guidelines.
• Processes pay by phone transactions to expedite posting of cash to insured’s policy.
• Requests and/or processes money moves and credit distributions to ensure accurate posting of cash.
• Processes and documents any manual billing exceptions in accordance with the Enterprise guidelines.
• Provides high-level account reconciliation for troubleshooting with multiple data points across multiple billing platforms.
• Reviews payments returned from the bank. Contact customers to resolve banking information issues to avoid cancellation or collections.
• Approves and processes pay plan changes within authority.
• Process loss run requests as necessary.
• Prepares correspondence to communicate necessary information to agents and policyholders.
• Covers customer complaints, errors, and service issues, placing holds on certain billing functions when deemed necessary.
• Ensures payrolls are reported timely for all AccuPremium clients and takes necessary action if payrolls are not reported.
• Reviews and allocates collateral appropriately.
• Makes appropriate decisions based on interpretation of policies and procedures.
• Supports appropriate response to Bureau, NCCI, and internal and external audit inquiries.
• Participates in ad-hoc projects as assigned by management.
• Acts as a subject matter expert to support system implementations or upgrades, as necessary.
• Works with minimum supervision.
• Maintains confidentiality of information processed.

Qualifications

• Two (2) years’ experience with AF Group as a Payment Application Specialist OR Four (4) years general office experience including two (2) years of customer service with billing or insurance related experience; specifically, exchanging information over the phone, resolving complaints, and answering basic inquiries.
• A combination of insurance and financial experience may be considered.
• Or Bachelor’s degree in Accounting, Finance, Business, or related field with one (1) year billing or insurance related experience; specifically, exchanging information over the phone, resolving complaints, and answering basic inquiries.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.