Enrollment and Billing Representative
About the role
This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.
Responsibilities
- Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries
- Process and maintain membership data
- Manage multiple production oriented tasks and responsibilities
- Perform various billing, accounts receivable, and reconciliation activities
- Create and distribute membership/billing materials and communications to clients/members
- Ensures acceptable service levels, metrics, and/or other performance guarantees are met
- Conduct research to ensure issue resolution
Requirements
- Required: High school diploma / GED
- Preferred: Associates Degree in Business or a related field OR Bachelor’s Degree in Business or a related field
- Required: 3 years of related, progressive experience (exempted experience requirements effective August 2016)
- Experience using Microsoft Office Applications
- Experience in Billing/Enrollment and/or Customer Service
Qualifications
- Strong financial aptitude
- Solid customer service/phone skills
- Attention to detail
- Organizational skills
- 10-key data entry with both quality and speed
- Basic accounting knowledge and ability to reconcile enrollment and/or payment information
- Proven ability to analyze and resolve problems
- Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
- Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
- Ability to take direction and to navigate through multiple systems simultaneously
- Ability to maintain composure under stressful and fast-paced conditions
Skills
- Strong financial aptitude
- Solid customer service/phone skills
- Attention to detail
- Organizational skills
- 10-key data entry with both quality and speed
- Basic accounting knowledge and ability to reconcile enrollment and/or payment information
- Proven ability to analyze and resolve problems
- Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
- Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
- Ability to take direction and to navigate through multiple systems simultaneously
- Ability to maintain composure under stressful and fast-paced conditions
Benefits
Position Type: Office-based
Teaches / trains others regularly
Occasionally Travel regularly from the office to various work sites or from site-to-site
Occasionally Works primarily out-of-the office selling products/services (sales employees)
Never Physical work site required
Pay
Pay Range: Minimum $19.66
Pay Range: Maximum $27.42
Schedule
Position Type: Office-based
Teaches / trains others regularly
Occasionally Travel regularly from the office to various work sites or from site-to-site
Occasionally Works primarily out-of-the office selling products/services (sales employees)
Never Physical work site required