Policy Assurance Specialist

About the role

Acrisure is seeking a Policy Assurance Specialist to join our growing team! Standard operating hours are Monday - Friday 8am-5pm.

Responsibilities

The Policy Assurance Specialist is responsible for defining, implementing, and maintaining rigorous quality standards across all departments, call center operations, and the entry-level underwriting support group. This role develops clear performance measures, audits interactions and task work, delivers a quantitative scorecard, and designs targeted training and development plans to drive continuous improvement and ensure every team member meets or exceeds expectations.

• Define clear, measurable QA metrics and KPIs for call center and underwriting support operations.
• Conduct regular audits of calls, chats, emails, and underwriting support tasks for compliance and quality.
• Develop and maintain QA scorecards, generating weekly and monthly reports on team performance.
• Provide timely, constructive feedback and coaching to team members and leads.
• Collaborate with training and operations to design workshops, refresher courses, and job aids.
• Identify and address gaps in performance with personalized development plans.
• Analyze root causes of recurring quality issues and recommend process improvements.
• Work closely with leadership to align QA objectives with business goals.
• Participate in cross-functional initiatives to pilot new quality measures.

Requirements

• Minimum 2 years of quality assurance experience, preferably in a call center or insurance underwriting environment.
• Proficiency with QA tools and MS Office (Excel, PowerPoint).
• Exceptional attention to detail and ability to translate data into actionable insights.
• Excellent communication and coaching skills.
• High integrity, confidentiality, and ability to manage multiple priorities in a dynamic environment.

Qualifications

• Bachelor's degree in Business Administration, Risk Management, Insurance, or a related field preferred.

Pay

The base compensation range for this position is $17 - $20. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Schedule

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits

Acrisure offers a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

… and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.