Policy Assurance Specialist

About Acrisure

Acrisure is a global fintech leader empowering millions of ambitious businesses and individuals with tailored solutions to grow boldly forward. We combine cutting-edge technology and top-tier human support to deliver customized insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years, Acrisure has grown from $38 million to nearly $5 billion in revenue and employs over 19,000 colleagues in more than 20 countries. Built on entrepreneurial spirit, Acrisure prioritizes leadership, accountability, and collaboration to enable teams to perform at their highest potential.

Responsibilities

• Define clear, measurable QA metrics and KPIs for call center and underwriting support operations.
• Conduct regular audits of calls, chats, emails, and underwriting support tasks for compliance and quality.
• Develop and maintain QA scorecards, generating weekly and monthly reports on team performance.
• Provide timely, constructive feedback and coaching to team members and leads.
• Collaborate with training and operations to design workshops, refresher courses, and job aids.
• Identify and address gaps in performance with personalized development plans.
• Analyze root causes of recurring quality issues and recommend process improvements.
• Work closely with leadership to align QA objectives with business goals.
• Participate in cross-functional initiatives to pilot new quality measures.

Requirements

• Minimum 2 years of quality assurance experience, preferably in a call center or insurance underwriting environment.
• Proficiency with QA tools and MS Office (Excel, PowerPoint).
• Exceptional attention to detail and ability to translate data into actionable insights.
• Excellent communication and coaching skills.
• High integrity, confidentiality, and ability to manage multiple priorities in a dynamic environment.

Qualifications

Bachelor’s degree in Business Administration, Risk Management, Insurance, or a related field preferred.

Schedule

Standard operating hours are Monday - Friday, 8:00 AM - 5:00 PM.

Pay

The base compensation range for this position is $17 - $20 per hour. Placement within the range will be based on skills, experience, qualifications, location, and internal equity.

Benefits

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity and paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.