Police Services Officer

THE CITY

THE CITY: Palm Springs, located in the Coachella Valley, is known for its luxurious yet relaxed lifestyle. Picture waking up to fresh air, surrounded by palm trees, and enjoying stunning mountain views. This city offers a perfect blend of nature and modern living for both residents and visitors. Palm Springs is ideal for families, offering numerous parks, gardens, and nature reserves for leisurely activities and wildlife encounters. With a wide range of attractions and events, there’s always something fun for everyone in the family. To see the exciting things going on visit Engage Palm Springs. The City of Palm Springs is committed to cultivating a diverse, equitable, and inclusive workplace, from policies to inclusive healthcare, and making people of various backgrounds feel welcome and supported. To view our recent Human Rights Campaign, visit the Municipal Equity Index website.

THE POSITION

This position is a member of the Palm Springs Police Department and performs clerical and receptionist duties at the front counter within the Police Department; responds to citizen inquiries and complaints in a courteous manner, screens visitors, and provides a variety information and assistance within areas of assignment. Examples Of Essential And General Responsibilities Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Assist the public at front counter, respond to citizen inquiries and complaints in a courteous manner, provide information within area of assignment, and screen visitors.
• Perform telephone answering duties, screen and route telephone calls to appropriate staff, take messages, and assist in communication with dispatch as needed.
• Take reports by mail, on-line, at the counter or by telephone; determine the type of report to be taken; draft reports concerning non-suspect crimes and incidents; refer reports to an officer as needed.
• Locate and copy a variety of reports including DMV, accident, crime, missing persons; distribute reports to appropriate agencies; maintain and file all reports.
• Prepare, receive and review a variety of materials and documents such as reports, statements, forms, evaluations and letters, ensuring accuracy and compliance with established regulations.
• Perform computer duties including entering reports, citations and other data into the police computer system; perform information searches and retrieval of data for reports and other police related files; distribute to appropriate officers or agencies.
• Prepare and maintain a variety of written communications and files including but not limited to reports, warrants, notifications and press releases for court, City departments, and other agencies.
• Prepare court packages consisting of a variety of detailed documents for criminal prosecutors and investigators; route and deliver court packages as necessary.
• Collect, duplicate and process messages, reports, citations, payments, deposits, bulletins, and booking slips.
• Assist in processing prisoners; conduct searches; attend photograph, fingerprint, and interviewing sessions as requested.
• Conduct criminal record checks using National, State, and DMV databases, along with contacting other police agencies.
• Operate a variety of office equipment including computers, copiers, and facsimile machines.
• Receive, sort, and distribute incoming and outgoing mail and maintain required office supplies.
• Receive requests for information from other City departments, outside government agencies, private organizations or the general public; process or deny requests according to established policies and procedures.

Minimum And Preferred Requirements

• Two (2) years of increasingly responsible clerical experience, preferably within a law enforcement environment, is required.
• Recent (within the last five (5) years) increasingly responsible clerical experience in a law enforcement agency is preferred.
• Experience working with Public Records Act request is preferred.
• Proficiency with Microsoft Word, Outlook , and Excel is preferred.

Training

A High School Diploma or equivalent education is required.

Special Requirements

• Possession of, or ability to obtain, a valid California Driver License with a satisfactory driving record (a driving record may be deemed unsatisfactory for any of the following reasons: three or more moving violations or reportable accident within the last three years; conviction of driving under the influence within the last five years) is required.
• Incumbents are enrolled in the California Department of Motor Vehicle (DMV) Pull Notice Program. The DMV Pull Notice Program provides information on the incumbent's driving record and driving record status on a periodic basis to the City.
• Must successfully complete a public safety pre-employment background investigation, fingerprinting, physical, and drug screen.