Police Dispatch Shift Supervisor

Are you ready to advance your public safety career and lead a team at the center of emergency response? The City of Pomona invites qualified candidates to apply for the Police Dispatch Shift Supervisor position within the Police Department. In this critical leadership role, you will guide, train, and support the dispatch professionals who serve as the vital connection between the community and emergency responders.

About the role

The Police Dispatch Shift Supervisor helps drive operational excellence by ensuring calls for service are handled accurately and efficiently, field personnel receive timely and reliable information, and dispatch operations meet the highest standards of safety, professionalism, and service. This position requires availability to work assigned shifts, including nights, weekends, holidays, overtime, and other hours necessary to support the Police Department’s 24-hour emergency communications operation.

The Ideal Candidate

The ideal candidate is an experienced public safety dispatcher and confident leader who remains calm, focused, and decisive in high-pressure situations. They possess strong supervisory, training, and coaching skills and can effectively guide staff while maintaining accountability, consistency, and a positive team environment. Successful candidates will demonstrate sound judgment, excellent communication and problem-solving abilities, and thorough knowledge of emergency dispatch procedures, radio communications, CAD, CLETS, and other public safety telecommunications systems. The ideal candidate is organized, detail-oriented, and committed to accuracy, professionalism, teamwork, and exceptional service to the public and field personnel.

Why Pomona

The City of Pomona offers an exciting opportunity to take the next step in your public safety career and lead a dedicated team that serves as a vital connection between the community and emergency responders. As a Police Dispatch Shift Supervisor, you will have a direct impact on the quality, efficiency, and reliability of the City’s emergency communications services while supporting the professional growth and development of dispatch personnel.

Requirements

• High school diploma supplemented by specialized training in emergency management and telecommunications operations.
• Four years of emergency dispatch experience including two years of lead or supervisory experience.
• Possession of POST Dispatcher certification.

Core Competencies

• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Decision Making: Choosing optimal courses of action in a timely manner
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Managing Performance: Ensuring superior individual and group performance

Responsibilities

• Lead, plan, and review the work of staff responsible for providing emergency dispatch services.
• Estimate time and supplies required; requisition materials as required; ensure equipment is working properly.
• Train assigned employees including in the areas of work methods, techniques, and the use and operation of equipment.
• Verify work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.
• Ensure adherence to safe work practices and procedures.
• Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
• Perform the full range of duties in the assigned area of work.
• Receive requests for police, fire, or other emergency services over the phone; answer 911, alternate emergency, and business calls.
• Screen incoming calls to determine necessity, priority, and type of response required.
• Monitor other agency radio frequencies to be aware of incidents elsewhere that may affect operations.
• Dispatch units in response to calls for service; monitor all activities on the radio keeping constant communications with personnel in the field; relay information and instructions to field personnel.
• Maintain accurate log of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks.
• Provide general information to the public; refer calls to appropriate agencies; calm angered, distraught, or frightened callers; maintain calm in radio transmissions during hectic, tense, and dangerous situations.
• Call public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel.
• Operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles, property, wanted information, and driver's license status.
• Contact other agencies and check for warrants on subjects.
• Operate a variety of public safety telecommunications equipment, C.A.D., records management system, unit and call status monitors, alarm board, and other miscellaneous equipment.
• Perform related duties and responsibilities as assigned.

Special Requirements

• Ability to sit for long periods of time and reach.
• Ability to work in an enclosed environment with limited mobility.
• Availability for shift work.

Benefits

• Medical, dental, and vision coverage.
• CalPERS retirement benefits (2% @ 62 for new members, 2% @ 60 for classic members).
• 7.5% member retirement contribution; no Social Security contribution.
• 13 paid holidays plus 1 floating holiday per year.
• Vacation leave:
  • 1-4 years: 80 hours
  • 5-9 years: 160 hours
  • 10-14 years: 184 hours
  • 15 years: 200 hours (increasing by 8 hours per year up to 240 hours maximum).
• Sick leave: 12 days per year (prorated if on leave without pay).
• Group insurance programs including long-term disability, life, and accidental death and dismemberment insurance.
• Health insurance: $700 per month; cash-in-lieu program available.
• Dental: $75 per month.
• Vision: Voluntary participation by the employee.
• 125 Benefit Plan contributions:
  • Waiving coverage: $45 per month
  • Single coverage: $205 per month
  • Two-party coverage: $1,075 per month
  • Family coverage: $1,775 per month
• Long-term disability insurance: 66 2/3% of base salary for a maximum of 2 years after 60 days.
• Life insurance: $30,000 policy plus AD&D.
• Educational Incentive Plan available for eligible employees.
• Tuition reimbursement: $3,500 per year.
• Voluntary deferred compensation 457 plan available.
• Flexible Spending Accounts for child care, adult dependent care, and/or medical expenses.
• Legal protection and identity theft protection through LegalShield.
• Pet insurance through Nationwide.
• Credit union membership with access to low-interest loans.
• 5% scheduled salary increase effective October 1, 2026.

Schedule

• Most employees work a 4/10 work schedule (4 days of 10 hours each).
• 24-hour operations personnel may be assigned to a 12-hour (12/80) schedule.
• City Hall is closed every Friday; alternative schedules may be assigned with Human Resources approval.