Police Customer Service Supervisor

About the role

The City of Charlotte seeks a Police Telecommunicator to join our team. This position involves supervising, assigning, reviewing, and participating in the work of DCI police support technicians, ensuring accurate records and compliance with various databases.

Responsibilities

• Supervise, assign, review, and participate in the work of DCI police support technicians.
• Maintain and update accurate records of both paper and electronic format twenty-four hours per day, seven days per week.
• Monitor workflow, accuracy, and continuity of all reports and entries made in local, state, and national databases.
• Coordinate DCI unit work and personnel to ensure meeting customer service and performance expectations.
• Conduct remedial training, coaching, and counseling, as needed.
• Ensure compliance of assigned staff with certification and recertification of required DCI module training.
• Serve as the agency’s Assistant Terminal Area Coordinator (ATAC).
• Review and approve DCI entries and KBCOPS narratives entered by DCI techs for accuracy; maintain statistics and prepare DCI reports.
• Aid sworn and professional staff with DCI related inquiries.
• Monitor all KBCOPS reports, narratives, and supplements in queue, checking for accuracy and either approving or rejecting each entry based on procedure.
• Perform duties performed by subordinate personnel, including talking with victims, reviewing criminal offense reports, producing copies incident reports, managing files & records.
• Perform other duties as assigned.

Requirements

• Must be a United States citizen.
• High School Graduate or equivalent with at least five (5) years of related experience, or associate’s degree and three years of experience.
• Experience working with law enforcement or a professional accreditation program preferred.

Qualifications

• Experience in organizational & management practices as applied to analysis & evaluation of projects/programs/policies/procedures/operational needs.
• Administrative & clerical procedures/systems such as word processing, managing files & records, other office procedures & terminology.
• Laws/legal codes/court procedures/precedents/executive orders/agency rules.
• Relevant equipment/policies/procedures/strategies promoting effective local/state/national security operations for the protection of people/data/property/institutions.
• Thorough knowledge of business English/grammar/spelling/punctuation/good vocabulary.

Skills

• Experience in organizational & management practices as applied to analysis & evaluation of projects/programs/policies/procedures/operational needs.
• Administrative & clerical procedures/systems such as word processing, managing files & records, other office procedures & terminology.
• Laws/legal codes/court procedures/precedents/executive orders/agency rules.
• Relevant equipment/policies/procedures/strategies promoting effective local/state/national security operations for the protection of people/data/property/institutions.
• Thorough knowledge of business English/grammar/spelling/punctuation/good vocabulary.

Benefits

The City of Charlotte offers a comprehensive benefits package to eligible employees.

Pay

$59,134.00 - $85,004.5 Commensurate with Experience

Schedule

7:00PM to 3:00AM