Poison Information Provider (Pharm Tech or EMT)

About the role

The Pharmacy Technician II - Provider (PT II - P) provides assessment and management advice and follow up for emergency and informational telephone calls from the public to the California Poison Control System at Valley Children’s Hospital in Madera, CA.

Responsibilities

• Answers hotline calls in an efficient manner, obtains accurate history, and calculates potential exposures.
• Accurately triages emergency calls according to guidelines, policies, and training, and consults Specialists in Poison Information appropriately.
• Provides information to callers in a manner that is clear, concise, reassuring, courteous, easy to understand, and professional.
• Documents all pertinent information of each case clearly, thoroughly, and accurately, using numerous special electronic resources and programs.
• Performs other duties as directed.

Qualifications

• Excellent demonstrated record of attendance and punctuality.
• Demonstrated ability to organize and manage time efficiently and productively.
• Excellent oral, written, interpersonal and problem-solving skills.
• Ability to handle staff, patient, and student issues with tact, diplomacy, and confidentiality.
• Attention to detail and willingness to learn.
• Ability to function with minimal supervision.
• Experience working in a poison center or managing emergency health related calls.
• Proficiency in Word, Excel, Outlook, Internet Explorer, and database record entry and retrieval.

Preferred Qualifications

• Bachelor's degree in Health Care or EMS.
• Current California License as Pharmacy Technician or EMS Provider (ie Emergency Medical Responder, Emergency Medical Technician, Advanced Emergency Medical Technician, Paramedic).