Point of Sale Technician

About the role

A Phone Support Agent provides technical and operational support to merchants, focusing on troubleshooting payment processing issues, supporting POS systems, and delivering exceptional customer service.

Qualifications

• Experience supporting payment processing, merchant services, or credit card transactions
• Knowledge of POS systems and payment terminal troubleshooting
• Strong phone‑based customer service and technical support experience
• Ability to diagnose and resolve technical issues while communicating effectively with end users
• Familiarity with transaction settlements and payment reconciliation
• Experience with Fiserv is highly preferred
• Convenience store or gas station industry experience is a plus

Benefits

• Health insurance
• Health savings accounts
• Retirement savings plans
• Life and disability insurance
• Paid leave where required by applicable law (eligibility may vary based on location and hire date)

Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.