Point of Contact

Why Join Us?

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!

We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Job Description

The Point of Contact (POC) provides support for the office and physicians and APPs independently and with minimal supervision. The POC also provides other diverse duties as requested or required under the general and direct supervision of the site manager.

• Create a positive and professional first impression of the practice and show the patients a "we care" attitude.
• Triage incoming patient calls and secure messages, assess urgency, and determine appropriate next steps under physician guidance.
• Conduct patient assessments by reviewing symptoms, lab results, and medical history to identify potential complications or changes in condition.
• Communicate test results, treatment instructions, and post-procedure guidance to patients in a clear, compassionate, and professional manner.
• Educate patients about medications, procedures, and self-care, reinforcing physician instructions and ensuring understanding.
• Document all patient interactions, assessments, and follow-up plans accurately in the EMR.
• Aid in e-scribing medications, ordering labs or imaging, and other provider-directed clinical tasks within the scope of practice.
• Schedule virtual or in-person appointments, procedures, and follow-ups across multiple providers while maintaining continuity of care.
• Support completion of clinical paperwork, including FMLA forms, medical record requests, and insurance or appeal documentation.
• Serve as a clinical resource for patients and staff, helping ensure timely, safe, and high-quality care.
• Collaborate with physicians, APPs, and office staff to maintain efficient workflows and a positive patient experience.

Qualifications

• 1–2 years of clinical experience (outpatient, hospital, or telehealth setting).
• Experience with patient triage, education, and follow-up.
• Proficiency with electronic medical records (EMR) and telehealth platforms.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote environment while supporting multiple providers.

Preferred Experience

• In outpatient, urology, or specialty settings.
• Familiarity with care coordination or patient navigation concepts.
• Comfort using technology for patient education and virtual communication.

Travel

As part of your position’s requirements, you are expected to travel to other sites within a reasonable geographic region.

Pay Range

$20.00 - $24.00 per hour

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

Equal Opportunity Employer

Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.