Pod Delivery Manager

Responsibilities

• Own the overall delivery health and performance of assigned pod(s).
• Ensure projects, campaigns, and deliverables are completed on time and meet quality expectations.
• Manage priorities, timelines, dependencies, risks, and team accountability.
• Provide visibility into project status, delivery performance, and operational risks.
• Own and optimize end to end workflow management across the pod.
• Improve processes, eliminate bottlenecks, and drive operational consistency.
• Cook up coordination work across departments to ensure seamless execution and handoffs.
• Support execution planning and prioritization of work.
• Forecast workload and identify resource constraints.
• Partner with department leaders to align staffing and capacity with business needs.
• Balance competing priorities while maintaining delivery commitments.
• Recommend solutions to mitigate delivery risks and resource challenges.
• Serve as the operational hub connecting strategy, planning, execution, and production.
• Facilitate communication, collaboration, and alignment across all pod functions.
• Ensure teams have the information and support needed to execute successfully.
• Resolve operational challenges and remove barriers to delivery.
• Proactively identify and mitigate workflow, delivery, and operational risks.
• Drive issue resolution and accountability across teams.
• Monitor key delivery metrics and identify opportunities for improvement.
• Champion best practices that improve efficiency, quality, and scalability.

Qualifications, Skills, and Experience

• 4+ years of experience in project management, operations, workflow management, agency delivery, or production management.
• Bachelor's or equivalent years’ experience.
• Experience managing complex cross functional initiatives in a fast-paced environment.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and shift timelines.
• Experience with project and workflow management platforms such as Workfront, Asana, Jira, or similar.
• Strong attention to detail and process orientation.
• Ability to balance tactical execution with strategic operational thinking.
• Experience in direct mail, digital marketing, media, or campaign delivery environments preferred.

Pay

Pay range expected for the position: $75,000 to $90,000 annually.