PMS Consultant

Overview

Join the Legal Tech Revolution at Litera. Are you ready to shape the future of how law is practiced?

Key Responsibilities

• Responsible for the successful implementation of our legal practice management software (PMS) to customers.
• Guides and advises other consultants who are also engaged on customer implementations that have dependencies on, or connections to, finance.
• Participates in key customer meetings (project kick-offs, escalations, project meetings).
• Participates in the creation and/or completion of documentation to capture customer specific configurations - advanced/technical/expert.
• Oversees PMS migrations and provides signoff/approval prior to go-live.
• Oversees and provides signoff/approval, for all PMS projects, the smooth handover from project delivery into business as usual (BAU) support.
• Advises the Support team in relation to legal finance issues as appropriate.
• Supports the sales team in customer meetings where expertise in legal finance management software, migrations and integrations is required.
• Supports Product Management team where required, providing information to enable effective decision making regarding how our legal practice management software is developed.
• Engages with new and existing customers to maximize usage and value of our legal practice management software.
• Makes recommendations relating to the best use of the Peppermint solution.
• Makes regular, timely updates to management regarding the status of PMS projects.

Qualifications

• Previous significant experience implementing software solutions into law firms or other regulatory environments.
• Significant experience and knowledge of financial processes and systems (ideally legal finance systems and associated regulations).
• Understanding of Peppermint software functionality (advanced).
• Ability to identify, prioritize and manage the closing of gaps in delivery and post-delivery processes, procedures and documentation.
• Understanding of how law firms tick - the challenges and the opportunities.
• Experience in working with partners, 3rd party vendors.
• Proven technical ability to implement functionality into software.
• Strong written and verbal skills. Ability to articulate clearly.
• Tenacious attitude.