PM Valet Lead

Key Responsibilities

• Lead, direct, and support the valet team to ensure all duties are completed efficiently, accurately, and on time.
• Maintain full awareness of front drive operations at all times, proactively addressing issues before they escalate.
• Ensure the front drive and valet court remain clean, organized, and free of congestion or safety hazards.
• Manage traffic flow and vehicle staging to maximize efficiency and guest satisfaction.
• Act as the point of contact for the valet team when management is not present, making sound decisions in real time.
• Provide guidance, coaching, and accountability to team members to uphold service and operational standards.
• Communicate consistently and effectively with the Front Desk, Guest Services, and other departments.
• Deliver exceptional guest service by engaging guests with professionalism, integrity, and a welcoming attitude.
• Handle guest concerns—including lost luggage, misplaced keys, or vehicle damage—with urgency, empathy, and professionalism.
• Ensure proper documentation and reporting of incidents in accordance with company policies.
• Oversee luggage handling and coordinate timely delivery with bell services.
• Conduct safety checks on parked vehicles and ensure compliance with all safety procedures.
• Maintain compliance with all company SOPs and brand standards.
• Perform MOS audits and other operational checks as required.
• Maintain a clean, professional appearance of the work area and team members.
• Perform other duties as assigned.

Qualifications

• Must be at least 21 years of age.
• Valid Pennsylvania driver’s license with a clean driving record that meets insurance standards (required).
• Minimum of 6 months hospitality or related experience.
• Previous leadership or supervisory experience strongly preferred.
• Able to operate both manual and automatic transmissions.
• Strong leadership presence with the ability to direct, coach, and hold team members accountable.
• Excellent multitasking and problem-solving skills in a fast-paced environment.
• Strong communication skills with the ability to coordinate across departments.
• Demonstrated ability to remain calm, organized, and decisive under pressure.
• High level of professionalism, integrity, and guest service focus.
• Able to work outdoors in all weather conditions.
• Able to stand for extended periods.
• Flexible availability including evenings, weekends, and holidays (8hr shift in between -hours:1pm-midnight).
• Willingness to undergo a drug screen and MVR background check.