PM Server – Limestone Rooftop

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.

The Cambria Hotel Austin Downtown is seeking an energetic and service-focused PM Server to join our Food & Beverage team. This position is responsible for providing exceptional dinner and evening dining service in a fast-paced, high-volume rooftop restaurant and bar environment.

Responsibilities

• Provide friendly, attentive, and professional service to guests throughout their dining experience.
• Greet guests promptly, present menus, and provide knowledgeable information about food, beverages, and daily specials.
• Accurately take food and beverage orders and enter orders into the point-of-sale (POS) system.
• Ensure orders are delivered accurately, efficiently, and according to established service standards.
• Monitor guest needs throughout the meal and provide timely refills, additional items, and other requested services.
• Maintain knowledge of menu items, ingredients, preparation methods, allergens, and beverage offerings.
• Make appropriate recommendations and promote food and beverage offerings when applicable.
• Check on guests regularly to ensure satisfaction and address concerns promptly and professionally.
• Process guest checks and payments accurately and efficiently.
• Maintain assigned tables and service areas in a clean, organized, and presentable condition.
• Assist with opening, closing, and side-work duties as assigned.
• Follow all food safety, sanitation, alcohol service, and hotel operating standards.
• Communicate effectively with kitchen, bar, host, and management teams to ensure smooth service.
• Assist fellow team members as needed and contribute to a positive, team-oriented work environment.
• Respond appropriately to guest concerns and notify management when additional assistance is needed.
• Maintain a professional appearance and follow established grooming and uniform standards.
• Perform other duties and responsibilities as assigned by management.

Qualifications

• Previous serving experience in a restaurant, hotel, bar, or high-volume hospitality environment preferred.
• Strong customer service and communication skills.
• Ability to work efficiently and remain calm in a fast-paced environment.
• Ability to multitask and manage multiple tables while maintaining attention to detail.
• Strong knowledge of food and beverage service practices.
• Ability to accurately handle cash, credit card transactions, and POS systems.
• Must be able to work evenings, weekends, holidays, and other high-volume business periods as required.
• Must be able to work effectively as part of a team.
• TABC certification and Food Handler certification, if required, or ability to obtain within the required timeframe.

Skills

We are looking for a team member who takes pride in hospitality, enjoys working with people, and thrives in a high-energy environment. The ideal PM Server is someone who can deliver polished, attentive service while keeping up with the pace of a busy rooftop restaurant and bar.

Benefits

On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands.

Pay

Compensation is $12 per hour.