PM Server-250

About the Role

Greet and serve guests according to established standards, ensuring a positive dining experience through prompt, professional service.

Essential Functions

• Take and serve guest orders promptly according to service manual standards
• Complete all necessary set-up sidework as assigned
• Answer guest questions about the menu
• Operate electronic cash register/P.O.S. system where applicable
• Check food before serving to ensure appearance, temperature, and portions are correct
• Perform other job-related duties as assigned

Requirements

• Ability to communicate in English
• Self-starting personality with an even disposition
• Maintain professional appearance and manner at all times
• Strong communication skills with guests
• Willingness to pitch in and help co-workers; team player attitude
• Ability to withstand prolonged periods of standing and/or walking
• Ability to lift at least 30 lbs

Performance Standards

Customer Satisfaction: Maintain professionalism at all times and treat all guests and associates with courtesy and respect. Every associate serves as a guest relations ambassador throughout every working minute.

Work Habits: Meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. Adapt to changes in work area and hotel procedures, demonstrate willingness to learn new skills or improve existing ones, solve routine problems, and ask for help when unsure.

Safety & Security: Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and concerns.