PM Housekeeping Supervisor - Blackberry Mountain

About the role

The primary goal of this position is to provide leadership on a daily basis and to lead the team some nights after Managers have departed. Maintain a positive attitude around all team members, setting the mood for that shift. To inspect make-ups turn downs and cleaned rooms to make sure that the standards have been met.

Responsibilities

• Run the day-to-day reports for the team and be able to clarify reports, as needed
• Hold lineups with your team covering the # of guest rooms currently occupied, # of arrival rooms, and departure rooms, # of turnovers, make-ups, and check in's / turnovers
• Coordinate in-room guest requests
• Review groups currently in house and their agenda to ensure all needs are met
• Inspecting common areas on a daily basis
• Oversee completion of all room make-ups, turnovers, and turndowns perform final inspections after rooms have been cleaned
• Load stocker cart with daily supplies such as sheets, towels, toilet paper, amenities, glasses, coffee cups, hangers
• Assist in cleaning check out, stay-over, or turndown rooms as necessary to assist the team
• Assist with quarterly inventories as necessary
• Write and disseminate all Mid-Year and End of Year reviews to all team members
• Working all holidays and weekends as scheduled
• Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance is required.
• Must be able to work well with other Team Members, Managers, and interact with our guests.

Supervisory Responsibilities

• Follow up on team member status of rooms/ assignments
• Guide housekeepers to maintain 5-star standards for all rooms
• Be a positive motivator to the team
• Coach and counsel team members as necessary, including written documentation if applicable
• Complete 45-day reviews for all new hires as well as mid, and end-of-year reviews, as needed
• Ensure Housekeepers understand their room assignments, and rooms are completed promptly
• Ensure efficiency by coordinating housekeeper's schedules based on needs
• Work closely with the front desk on arrivals and changes
• Basic understanding of labor numbers
• Must be available to work both AM and PM shifts

Qualifications

• Hospitality experience or equivalent preferred
• High School diploma or equivalent
• Basic computer knowledge
• Must have a working understanding of Microsoft Outlook, Word and Excel
• Must be able to communicate effectively with guests, managers, and team members
• Basic knowledge and understanding of math
• Must be able to understand scheduling, purchasing, inventory, and stock
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

Physical Demands

• Must be able to stand for long periods
• Must be able to lift up to 50 lbs.
• Must be able to work outdoors in all weather conditions
• Must be able to safely operate a company vehicle or golf cart

Work Environment

• General Office
• Working in guest rooms and common areas of the property
• May occasionally be asked to go outside in all weather conditions

Pay

$20.00–$22.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.

Schedule

Must be willing to work a PM schedule. Must be available to work both AM and PM shifts. Must work all holidays and weekends as scheduled.