PM Housekeeping Attendant

Responsibilities

• Knowledge of cleanliness standards.
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain a warm and friendly demeanor at all times.
• Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.
• Respond and/or communicate guest requests to an appropriate supervisor in a timely and professional manner.
• Maintain cleanliness and order of all assigned linen closets and storage areas, and immediately report deficiencies.
• Adequately supply and maintain amenities in public areas.
• Remove trash from offices, employee cafeteria and front desk whenever necessary.
• Deliver guest requested items to appropriate locations as directed.
• Safely perform routine cleaning in public areas, including vacuuming, sweeping, mopping, dusting, glass cleaning and spot cleaning of carpet.
• Public areas include all areas of the hotel visible to the guest(s) including the lobby, front entrance area, 2nd & Mezzanine Floor lobby areas and hallways, etc.
• Report all lost and found items to Housekeeping Supervisor immediately.
• Routinely clean ash urns as directed.
• Routinely clean public bathrooms including guest bathrooms in public areas of the hotel (i.e. 2nd and 17th floor), employee locker rooms and employee restrooms.
• Routinely clean employee cafeteria.
• Routinely clean fitness center.
• Perform deep cleaning tasks as scheduled and assigned.
• Promptly report any deficiencies and maintenance needs in work area.
• Aid room attendants, as directed with completion of their work.
• Maintain cleanliness and order of the chemical closet(s) and promptly report any deficiencies.
• Handle, store and label all hazardous substances according to state and federal regulations.
• Vacuum/Shampoo carpet in public areas.
• Responsible for floor care (vacuuming, buffing waxing, etc.).
• Maintain cleanliness of hotel elevators including cleaning tracks, buffing & polishing floors, cleaning mirrors, brass and wood, etc.
• Remove gum, wall spot; wipe glass, pictures, windows, etc.
• Maintain employee’s areas including locker rooms and service hallways/stairwells, employee entrance so they are clean and in orderly condition.
• Immediately report all suspicious occurrences and hazardous conditions.
• Maintain cleanliness and safety of work areas at all times.
• Practice safe work habits at all times, avoid injury to self and others, including the safe operation of all power-driven machinery.
• Refresh a “pick-up” (stay over refresh, room change, transfer, etc.) room as required.
• Thoroughly clean and restock guestrooms as assigned on pm shift.
• Complete all guestroom cleaning requirements when completing a guestroom assignment.
• Report all borrowed items (refrigerators, microwaves, hairdryers, etc.) to House person for safe return back to Housekeeping Supervisor/Manager.
• Complete projects as assigned.
• Follow all procedures as outlined by the Director of Housekeeping.

Qualifications

• High School Diploma and/or experience in a hotel or a related field preferred.
• Able to follow simple verbal and written instructions.
• Able to read and understand chemical labels.
• Knowledge of floor machine operation helpful.
• Able to use High speed buffer, marble polisher, extractor and shampoo machine, vacuum, duster/rags, window cleaner, furniture polish, all purpose cleaner, cream cleanser, mop, hand vacuum, extension cord, etc.
• Long hours sometimes required. Medium work – Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Bends stoops and reaches to perform routine job tasks.
• Must be able to convey information and ideas clearly and have good verbal communication skills.
• Must have high quality standards for production with guest service focus.
• Must be organized and efficient.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to communicate consistently and clearly with and handle requests of internal and external guests.
• Must be a good team player.
• Must be able to work productively with little to no supervision.
• Must be trustworthy and reliable.