PM Front Desk Supervisor - Blackberry Mountain

Responsibilities

• Front Desk Answer and respond to guests' requests and individual needs promptly
• Maintain a keen understanding of Opera functions
• Resolve billing questions or concerns
• Check hotel availability & assist with making reservations
• Attend daily line-ups to confirm guest information accuracy
• Check guests in and out, including greeting, giving welcome packets, and room assignment
• Perform all front desk duties, including answering phones and assisting guests with requests
• Maintain inventory such as movies, medical supplies, and miscellaneous items
• Review group resumes and assist with group needs
• Prepare BEO's, group rooms, group arrivals, and group key packets
• Maintain a clean and neat work area
• Review daily reports and follow through with the Front Desk Team
• Review each guest profile and reservation before arrival to ensure completeness
• Set standards and lead the Front Desk Team by example
• Ensure all guests are charged correctly for items purchased
• Understand and follow point of sale operations for the gift shop and incidental charges
• Comply with all company policies and procedures
• Work well with other Team Members, Managers, and interact with guests

Requirements

• High School diploma or equivalent
• 2-3 years of Hospitality or Customer Service experience
• Basic understanding in MS Office Programs and Point of Sale System
• Excellent written & verbal communication skills
• Able to communicate effectively with guests, managers, and team members
• Basic knowledge and understanding of math and general accounting

Qualifications

• Must be able to sit or stand for long periods
• Must be able to lift up to 40 lbs.
• Must be able to operate a company vehicle or golf cart safely

Skills

• Excellent written & verbal communication skills
• Able to communicate effectively with guests, managers, and team members
• Basic knowledge and understanding of math and general accounting
• Able to make decisions under pressure
• Able to manage diverse tasks simultaneously
• Able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Able to sit or stand for long periods
• Able to lift up to 40 lbs.
• Able to operate a company vehicle or golf cart safely

Benefits

Not specified

Pay

The pay rate for this position is $22.00-$25.00 per hour.

Schedule

Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work nights and weekends.