PM Front Desk Supervisor
Concord Hospitality Enterprises · Columbus, OH · 4 mo ago
ManagementFull-time
Responsibilities
- Provide the highest quality of service to guests at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages with professionalism and accuracy
- Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
- Take reservations and manage room blocks and special requests
- Answer switchboard calls following proper telephone etiquette standards
- Monitor room availability and assist AGM/GM with yield management and restrictions
- Handle guest safe deposits per established procedures
- Keep the lobby and desk area clean and presentable
- Maintain thorough knowledge of emergency and security procedures
Qualifications
- A high school diploma or equivalent required
- Hospitality or supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to delivering outstanding guest service
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) program with company match
- Discounted room rates at Concord-managed hotels
- Tuition assistance
- Training, development, and career advancement opportunities
About the Role
Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience.
Skills
- Proactive, responsive, and caring attitude
- Effective communication and interpersonal skills
- Ability to multitask and remain professional in a fast-paced environment
- Attention to detail and strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) program with company match
- Discounted room rates at Concord-managed hotels
- Tuition assistance
- Training, development, and career advancement opportunities
Pay
Competitive wages
Schedule
Variety of shifts including evenings, weekends, and holidays
Skills
- Proactive, responsive, and caring attitude
- Effective communication and interpersonal skills
- Ability to multitask and remain professional in a fast-paced environment
- Attention to detail and strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays