PM Front Desk Clerk

Job Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in maintaining the cleanliness of the lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.).
• Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
• Perform laundry duties as needed (Fairfield Inn only).
• Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).

Job Requirements

• 1 to 3 months related experience.
• High school diploma or general education degree (GED).
• Equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills.
• Exceptional customer service skills.
• Ability to multi-task in a fast-paced environment.
• Basic computer and administrative skills.
• Availability to work a flexible schedule.
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Benefits

• Career home-like environment.
• Excellent compensation packages.
• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at our locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.