PM Dispatcher

About the role

The PM Dispatcher II position within Transdev's dispatch team oversees road service through communication with operators and provides customers support to clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route beginning on-time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no-shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience of dispatching.
• Excellent verbal, interpersonal, and customer service skills.
• Problems solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical if applicable.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions - 100% of the job is performed outside.
• Sit for extended periods (up to 6-8 hours per day).
• Frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds, occasionally throughout the workday.
• Lift materials weighing up to 50 lbs. with or without assistance.
• Occasionally bend, kneel, or crouch to file or equipment stored at ground level.
• Tolerate exposure to considerable amounts of dust, vehicle fumes, and noise.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Benefits

• Vacation: minimum of two (2) weeks / 10 days paid
• Holidays: 8 days
• Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, voluntary long-term disability.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Job Details

• Job Category: Dispatchers
• Job Type: Full Time
• Req ID: 6941
• Pay Group: DVF
• Cost Center: 55431