PM Dispatch

About the role

The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.

Schedule

Sunday - Thursday, 10:00 PM - 6:30 AM

Responsibilities

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations.
• Complete attendance trackers and verify that drivers are using Omnitracs properly.
• Ensure that customer’s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force.
• Reassign routes as needed to solve service issues, and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.
• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• Other duties as assigned by manager.

Work Environment

The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

Requirements

• High school diploma or GED/equivalent required.
• Minimum one year of transportation or logistics experience.

Skills

• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Strong teamwork skills with the ability to support others in the department and division.

Preferred Qualifications

• Prior dispatcher experience preferred.
• Knowledge of DOT Hours of Service Regulations and driver logs.
• Knowledge of our geographic delivery area.

Physical Requirements

Must be able to perform the following physical activities for described length of time:

• Stand: Occasionally
• Walk: Occasionally
• Drive Vehicle: Occasionally
• Sit: Frequently
• Lift:
  • 1-10 lbs (Sedentary): Occasionally
  • 11-20 lbs (Light): Occasionally
  • 21-50 lbs (Medium): Occasionally
  • 51-100 lbs (Heavy): Occasionally
  • Over 100 lbs (Very Heavy): N/A
• Carry:
  • 1-10 lbs (Sedentary): Occasionally
  • 11-20 lbs (Light): Occasionally
  • 21-50 lbs (Medium): Occasionally
  • 51-100 lbs (Heavy): N/A
  • Over 100 lbs (Very Heavy): N/A
• Push/Pull: Occasionally (Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
• Climb/Balance: Occasionally (In/Out Truck/Trailer to cab, On/Off ramp to ground level and side doorsteps, Platform of trailer, Stairs)
• Stoop/Squat: Occasionally
• Kneel: Occasionally
• Bend: Occasionally
• Reach Above Shoulder: Frequently
• Twist: Occasionally
• Grasp Objects: Occasionally (Hand truck, boxes, cartons, steering wheel)
• Manipulate Objects: Occasionally (Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
• Manual Dexterity: Frequently (Typing, use of office machines such as copiers, printers)

Pay

The expected base rate for this role is between $17 and $26/hr. This role may also receive overtime compensation.

Benefits

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance