PM Customer Service Desk

About the Role

The Customer Service Desk is the first point of contact for incoming patrons, making it one of the most important roles in our stores. As a Customer Service Associate, you will ensure customer satisfaction by responding to inquiries and concerns.

About Us

Honeoye Falls Marketplace and Mendon Meadows has been a family-run business for over 30 years. Our company motto is CARE (Community, Accountability, Respect, Engagement). We continue to grow by implementing our core values alongside our team daily. Our success is driven by hiring excellent employees with the skills and potential to thrive.

Responsibilities

• Greet customers upon entering the store
• Answer and forward all incoming calls
• Respond to customer questions, comments, and complaints, involving management when necessary
• Process and update customer requests for the company Perx Card (loyalty card)
• Sell and cash New York State Lottery transactions, adhering to state and county regulations
• Process cash transactions, all forms of payments, discounts, EBT, WIC, coupons, and store discounts

Requirements

• Part-time availability, including at least two weekdays and one weekend day
• At least 2 years of friendly and welcoming customer service experience
• Previous cashiering experience required
• Grocery and/or retail experience preferred
• Exceptional communication skills and ability to handle stressful situations carefully
• Highly motivated and a team player, with the ability to work independently when needed
• Ability to multitask, stay focused, and work efficiently
• Physical ability to stand, walk, lift, and bend for extended periods

Benefits

• Medical and Dental Coverage (Full-Time)
• 401(K) options
• Paid Time Off (Full-Time)
• Sick Pay (Part-Time)