Plumbing Service Technician

What You’ll Do

• Perform high-quality plumbing repairs, maintenance, and installations in homes
• Diagnose plumbing issues, troubleshoot problems, and provide accurate, effective solutions
• Deliver exceptional customer service by educating homeowners on their plumbing systems and offering professional recommendations
• Present service options and guide customers through repair, replacement, and upgrade decisions
• Ensure all work meets industry standards, safety protocols, and local plumbing codes
• Build strong customer relationships through professionalism, communication, and integrity
• Maintain clean work areas and properly manage tools, equipment, and company vehicles
• Document work using ServiceTitan

What It Takes to Succeed

• 2+ years of residential plumbing experience, including service calls
• Strong troubleshooting, diagnostic, and problem-solving skills
• Ability to meet sales goals and KPIs with a customer-first approach
• Valid driver’s license with a clean driving record
• Ability to pass a background check and drug screening
• Professionalism, reliability, and dedication to safety
• Strong communication and customer service skills
• Ability to work independently and as part of a collaborative team

Why You’ll Love Working Here

We are committed to creating a culture where employees feel empowered, respected, and part of a team that's committed to excellence. At Benjamin Franklin Plumbing, you'll work in a supportive environment that values your talent, helps you grow, and rewards your hard work.

Equal Employment Opportunity

At Benjamin Franklin Plumbing, we are proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.

Disclaimer Statement

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.