Plumbing Service Technician

About the role

Rodenhiser has been crafting an elite team of technicians since 1928, serving thousands of happy customers. The company’s size brings numerous advantages you won’t find elsewhere.

You are prepared: Rodenhiser’s in‑house training provides hands‑on experience with state‑of‑the‑art equipment.

You are never rushed: the scheduling ensures you always have sufficient time to fully evaluate and fix the problem.

You are never alone: a team of nearly 100 experienced technicians creates an in‑the‑field network you can rely on.

You are appreciated: not just by the Rodenhiser team, but by the many satisfied customers you help every day.

You have balance: some field positions are eligible for flexible hours to best accommodate the needs of you and your family.

You advance: Rodenhiser provides a clear, concrete path to advancement so you can reach new heights.

We are looking for nice people who want to grow with us.

You have fun: from frequent BBQ’s and holiday parties to softball games, 5Ks, and community service events, the Rodenhiser family does it all!

Responsibilities

• Complete any plumbing residential service calls within their current area of expertise.
• Establish customer rapport to instill confidence in the team and sell the right products and services.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Ability to exceed minimum KPI goal.
• Successfully complete follow‑up calls.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Explain replacement opportunities for aging, inefficient, or underperforming systems.
• Maintain a clean, organized job site and a well‑inventoried truck.

Skills

• Competent in the use of all tools and resources related to basic service calls.
• Knowledge of plumbing and gas codes and proper safety standards.
• Ability to explain technical information to non‑technical customers.
• Ability to take timely action to solve problems using established policies and procedures.
• Ability to read and understand policy manuals, safety rules, and procedures.
• Hold at least one state license or certification.
• Engaged in further technical development (different disciplines and cross‑training).
• Valid driver’s license and clean driving record.

Benefits

• Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
• Time Off: Paid Vac