Plumbing Service Technician

About the role

At MPH, we are dedicated to ensuring that our service is fast and efficient, our technicians and installers are friendly, and our products are top tier in the industry. We have been raising the bar for plumbing, heating, excavation, and HVAC for over twenty-four years throughout Montana. We are one of the largest mechanical contractors in the state and we love what we do. We are licensed, bonded, and stand by our work. None of this would be possible without our exceptional employees and team members!

Responsibilities

• Performs residential and light commercial service to diagnose and resolve plumbing & heating issues.
• Identifies potential problems to prevent premature and/or unexpected breakdowns/callbacks.
• Maintains and repairs plumbing systems carrying water, steam, chemicals, and fuel in heating, cooling, lubricating and other process piping systems.
• Inspects high-pressure, air, steam, water, and gas systems to ascertain malfunctions.
• Repairs or replaces plumbing fixtures, tests joints and pipe systems.
• Interprets drawings and specifications to determine layout requirements.
• Reviews blueprints, building codes or specifications to determine work details and procedure.
• Assembles pipe sections, tubing, or fittings.
• Cuts, threads, bends, reams, and installs pipe and pipe fittings.
• Assembles pipe sections, tubing, or fittings.
• Locates and marks position of pipe installations, connections, passage holes, or fixtures in structures.
• Installs pipe assemblies, fittings, valves, appliances or fixtures using hand or power tools.
• Maintains accurate digital documentation, notes, photos, progress of all Work Orders & Service calls and time management with ongoing communications with offices & CSRs.
• Sets up and operates diagnostic tools and equipment.
• Submits all complete digital paperwork in an accurate and timely manner at the end of each service call & Work Order performed.
• Maintains a properly clean, inventoried, stocked, tooled, MPH service vehicle.
• Participates in periodic inventory and truck inspections.
• Maintains tools and machinery in good condition and uses all tools in a safety-conscious manner.
• Attends weekly departmental meetings when calendared.
• Explains to the client each service performed each time maintenance or repair is completed and ensures complete customer satisfaction.

Qualifications

• Valid Montana Driver’s license.
• Strong problem-solving skills and the ability to follow directions effectively.
• Strong communication skills and the ability to work effectively in a team environment.
• Knowledge of local and national plumbing codes.
• Ability to read and interpret blueprints and drawings.
• Basic change order cost-estimating experience.
• Commitment to safety and quality workmanship.
• Flexibility to work a negotiable schedule, with a default average M-F *8:00am-5:00pm.
• Active participation in MPH’s On-Call After Hours Services & rotations.
• A commitment to safety and quality in all aspects of work.
• Must have a minimum of three years of verifiable plumbing experience in residential service and maintenance operation.
• Computer proficiency to include Microsoft Word, Excel, Google Workspace, Digital CRM & Dispatch Software.
• Preferably a GED or high school diploma or equivalent.
• Journeyman license.