Plumbing Service Supervisor

What Will I Do?

• Develop a culture of growth and performance.
• Drive the plumbing department sales through increase drain cleaning and sewer replacements, increase water heater sales and higher invoice service work.
• Maintain operational excellence in all parts of the business, invoice completion/processing, inventory control, safety awareness, reporting and paperwork flow.
• Dramatically improve technician performance.
• Increase average ticket, increase closing rate, increase average monthly truck revenue, increase water leads set and grow commercial sales.
• Maintain a 55% or greater gross profit margin.
• Promote lead setting for other service, specifically water conditioning leads.
• Monitor and control callbacks and warranties.
• Oversee all customer concerns with timely resolution.
• Demonstrate 100% customer satisfaction with all customers.
• Be active in customer retention programs, i.e. Parker Family Plan.
• Improve training programs for both technical and sales/communication skills through both classroom studies and ride-a-longs.

Requirements

• Management experience with an emphasis on effective coaching, providing feedback, performance management and fostering teamwork.
• Quality, safety, and performance management staffing experience including interviewing, hiring, and retention.
• Plumbing background (A MUST).
• Must pass a background check and drug screen and maintain a clean driving record.

Qualifications

• Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer.
• We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
• Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

Benefits

• Market Value Compensation ($90,000 - $120,000 annual salary)
• Sign on Bonus/Relocation assistance (DOE)
• Year-round work!
• Company provided fully stocked vehicle, iPad, iPhone, uniforms, major tools and gas card.
• Health, Vision and Dental benefits package including a 401K with company match up to 30%, life Insurance, Short-Term and Long-Term Disability, 6 paid holidays and birthday PTO for every employee.
• A fun, work-life balance culture.
• Advancement opportunities & continuous training for your professional development.