Plumbing Service Manager

About the role

At Mr. Rooter Plumbing, we don’t just fix pipes—we build careers, serve our community with integrity, and take pride in doing things the right way. We’re looking for an experienced Plumbing Service Manager to join our leadership team and help drive performance, develop people, and deliver exceptional customer experiences. If you’re a natural leader who thrives on coaching others, hitting goals, and continuously improving—you may be exactly who we’re looking for.

• Be part of a well-established, respected brand
• Lead a team that values ethics, quality, and customer satisfaction
• Opportunity to grow your career and make a real impact
• Work in a supportive, team-first environment

Responsibilities

• Driving sales growth and profit margins to meet and exceed targets
• Coaching technicians to improve sales skills, product knowledge, and customer service
• Conducting ride-alongs to mentor and develop team members in real time
• Managing day-to-day operations, ensuring efficient and effective team performance
• Supporting technicians with on-site challenges and problem-solving
• Delivering ongoing training and development programs
• Fostering a positive, motivating, and accountable work culture
• Collaborating closely with leadership to maintain clear communication and operational alignment

Requirements

• 5+ years of experience in the plumbing industry
• Proven experience in management and sales leadership
• Strong communication, coaching, and interpersonal skills
• Highly motivated, goal-oriented, and results-driven
• Passion for helping others grow and succeed
• Experience with ServiceTitan (preferred)
• Valid driver’s license with a clean driving record

Benefits

• Competitive salary
• Free uniforms
• Free food & snacks