Plumbing Service Manager

Key Responsibilities

• Lead and oversee daily operations of the plumbing/HVAC service department
• Manage, coach, develop, and hold accountable plumbing technicians and support staff
• Oversee service warehouse operations including inventory management, purchasing, truck stock, and material control
• Partner with dispatch and customer service teams to maximize scheduling efficiency and revenue opportunities
• Ensure compliance with plumbing codes, safety regulations, and company operational standards
• Monitor fleet readiness, equipment availability, inventory levels, and technician efficiency
• Oversee departmental budgeting, forecasting, and overall financial performance
• Resolve escalated customer concerns quickly and professionally
• Work closely with leadership, sales, and marketing teams to help grow service demand and department profitability
• Implement technician training, coaching, and performance improvement plans
• Build and maintain strong vendor and supplier relationships
• Ensure proper licensing compliance and operational standards are consistently maintained

Required Qualifications

• Minimum 10 years of industry experience
• Strong understanding of residential plumbing service operations
• Strong knowledge of plumbing codes, safety standards, and industry best practices
• Experience managing service technicians and leading performance accountability
• Experience managing inventory, purchasing, warehouse operations, and fleet coordination
• Strong leadership, communication, and coaching skills
• Valid driver’s license

Highly Preferred

• Journeymen Plumbing License
• Experience leading high-volume plumbing service teams
• HVAC industry experience (but not required)

Compensation & Benefits

• Company vehicle
• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental insurance options
• Company-paid life insurance
• Paid time off
• Paid holidays
• Career advancement opportunities