Plumbing Service Manager

Overview

Rooter Hero and Nexgen are hiring a Plumbing Service Manager for their La Habra branch. This full-time permanent position is responsible for leading operations, managing technicians, driving profitability, and ensuring customer satisfaction.

Responsibilities

• Lead, mentor, and support plumbing technicians and Channel Leaders.

• Conduct regular crew meetings, coaching sessions, and performance reviews.

• Hold one-on-one meetings and administer corrective action when necessary.

• Build a culture of accountability, teamwork, and professional development.

• Support employee engagement, retention, and career growth initiatives.

• Oversee daily service operations and ensure efficient workflow management.

• Monitor active jobs to ensure timely completion and customer satisfaction.

• Ensure jobs are properly closed and documented, preferably within 10 days.

• Manage company vehicles, equipment, uniforms, and operational resources.

• Maintain compliance with company policies, procedures, and safety standards.

• Collaborate with Regional Leadership to manage operational and marketing expenses.

• Review monthly financial reports and identify opportunities for cost savings and growth.

• Drive branch profitability and achieve monthly revenue and KPI targets.

• Support strategic initiatives designed to improve efficiency and expand operations.

• Attend management, leadership, and branch meetings.

• Maintain accurate reporting, records, and operational documentation.

• Partner with leadership teams to improve processes and customer service outcomes.

• Ensure effective communication between field and office staff.

Requirements

• Minimum 2 years of management experience.

• Proven experience within the Plumbing Service Industry.

• Strong leadership, communication, and conflict-resolution skills.

• Ability to thrive in a fast-paced, constantly changing environment.

• Valid driver's license.

• Ability to perform occasional site visits requiring standing, walking, bending, and driving.

Nice to Have

• Experience managing P&L statements, budgets, and financial reporting.

• Background in high-volume residential service operations.

• Experience developing technician training and onboarding programs.

Benefits

• Competitive salary

• Performance-based bonus opportunities

• Ledgacy and management training

• Career growth and advancement opportunities

• Collaborative and supportive team culture

• Company vehicle and equipment support (where applicable)

• Ongoing professional development and industry training