Plumbing Sales Specialist

About the role

At Hoffmann Brothers, we are dedicated to improving life in every home. We are an industry leader in HVAC, plumbing, electrical, and appliance repair for residential and commercial properties in St. Louis and now in Nashville, TN. We have received multiple Top Workplace and industry awards, and we prioritize the care of our employees and our customers.

Responsibilities

• Use camera equipment to assess line conditions
• Use line locating equipment for accurate mapping of Sanitary, Storm, and Water line systems
• Listen to the needs of our customers, assess, and create solutions to meet their needs and wants
• Create proposals that are accurate, complete, and easily transferred to our Fulfillment/ service teams
• Establish customer rapport to build relationships with our customers and support them through the buying process
• Learn and understand city requirements, permits, and regulations
• Possess the ability to partner with our fulfillment/service team and our customer experience teams to ensure overall success
• Show organization, motivation, flexibility, and teamwork
• Communicate clearly and confidently with customers throughout the entire experience
• Create detailed job notes in the customer's account for future reference
• Share thoughts/experiences with coworkers in meetings and one-to-one interactions
• Willingness to try new ideas and recommend process improvements to your manager
• Frequent communication with dispatchers to keep them informed about job statuses for scheduling purposes
• Maintain a clean and organized workspace both in a customer's property and your company vehicle
• Work safely and motivate others to work safely

Requirements

• Strong customer service skills
• A positive attitude
• A desire to learn
• General knowledge of safe working practices and federal/state OSHA requirements

Qualifications

• Experience in in-home services is strongly desired
• Technical experience is not required, but sales experience is

Skills

• Effective communication
• Problem-solving
• Customer relationship management
• Physical stamina and mobility

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Our goal is to provide a supportive and rewarding work environment where you can grow your career and make a difference in the lives of our customers.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the job and the customer.