Plumbing Operations Manager

Responsibilities

• Oversee daily operations of area managers, supervisors and tradesmen.
• Collaborate with key stakeholders (builders) weekly/monthly/quarterly/annually to forecast demand; effectively communicate with subcontractor agencies, shared services teams, area managers and supervisors to plan labor and material accordingly.
• Regularly monitor key performance indicators (KPIs) like operational scorecards (e.g., On-time schedule adherence, job cost overages, inspection pass rates, etc.) and engage where necessary to drive successful outcomes.
• Promote a digital-first mentality; empower field operations teams with technology to maximize real-time data capture, data accuracy and data availability.
• Provide strategic leadership to field operations teams, ensuring alignment with organizational objectives.
• Monitor field activities to ensure compliance with contractual requirements and building codes.
• Perform 1:1s and skip-level 1:1s, as required.
• Draft and present performance improvement plans, as required.
• Foster a culture of operations excellence, accountability, collaboration, and continuous improvement among all frontline field teams.
• Build and maintain close working relationships internally with key stakeholders in functional groups, such as Accounting, Purchasing, Data & Technology, Warehouse & Logistics, etc.
• Participate in regularly scheduled performance reviews, in accordance with process set forth by HR. Assist area managers and supervisors where needed to provide actionable feedback (e.g., quarterly frontline field performance metrics, monthly capacity/efficiency/quality metrics).
• Mentor and develop area managers to enhance team performance, effectively cascading performance expectations and cultural alignment downstream to individual crews.
• Monitor and manage direct labor costs to maintain budgetary compliance and improve efficiency.
• Develop and implement strategies to optimize labor and reduce inefficiency.
• Partner with purchasing and warehouse leadership to optimize material costs per job and reduce waste.
• Partner with financial teams to establish cost-control measures and improve profitability.
• Actively engage with area managers and supervisors to maintain and evolve transaction-level job cost controls capable of positively impacting labor, material and other direct costs.
• Analyze financial reports regularly provided by accounting to identify trends, opportunities for cost savings, and operational controls to improve.
• Collaborate with operations and accounting leadership to assist with the development of annual budgets, and subsequent measurement/tracking of health.
• Partner with HR to address training needs and implement employee development programs.
• Drive adherence to safety protocols and quality standards.
• In partnership with area managers, identify and encourage high-performing crew leaders and helpers.
• In partnership with area managers, identify and coach low-performing crew leaders and helpers; when needed, assist area managers by co-crafting improvement plans and measure change over time.
• Own the health of training program execution and effectiveness, as a source for future capacity development.
• Measure and regularly engage in coaching conversations with area managers to maximize 1st-time quality for the team (volume of production vs rework hours per crew).
• Measure and regularly engage in coaching conversations with area managers to maximize team capacity (volume of production per crew).
• Measure and regularly engage in coaching conversations with area managers to maximize team efficiency (volume of production vs hours worked per crew).

Qualifications

• Ability to identify, analyze, and solve complex business problems.
• Demonstrated ability to drive cost-saving initiatives while maintaining quality and service levels.
• Excellent oral and written communication skills, capable of presenting internally and externally to garner alignment on high-impact decisions.
• Positive and hard-working team player who’s passionate about working with people at all levels of the organization.
• Extensive experience in field operations and large-scale team management.
• Exceptional mathematical and multitasking skills.
• Employee development - coaching, educating, and motivating to achieve outcomes.
• Motivated by a fast-paced environment and capable of adapting to changing demands.
• Strong knowledge of Microsoft Suite, especially Microsoft Excel and Power BI.
• Objective and timely decision-making skills, using fact finding (data, personal interaction, etc.), root cause analysis, weighing alternatives and sound judgment.
• Expertise in analyzing data, identifying trends, and utilizing business acumen to draw meaningful conclusions and inform decisions.

Benefits

• Steady Monday-Friday schedule, with no nights or weekends!
• Equal Opportunity Employer