Plumbing Field Supervisor

Lead the Team. Develop Plumbers. Drive Results. You're a proven plumbing leader who enjoys coaching people just as much as solving technical challenges. You understand that success comes from developing a high-performing team, creating an exceptional customer experience, and delivering quality work safely and efficiently. We're looking for a Plumbing Field Supervisor to lead our growing plumbing team in Indianapolis. In this role, you'll oversee daily field operations, mentor and develop plumbers and apprentices, ensure quality workmanship, and partner with leadership to continue growing one of the area's premier residential plumbing service teams. You'll be responsible for supporting and coaching technicians in the field, maintaining high standards for safety and customer satisfaction, and helping drive team performance through hands-on leadership and accountability. What’s In It For Me? Market Value Compensation $80,000-$90,000 annually plus performance bonusMedical, Dental and Vision InsuranceFREE Employee/Dependent Telehealth program, no copayCompany Matched Health Savings Account and 401k Retirement AccountFREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program and Employee Assistance Program (Mental Health)Voluntary Short-Term Disability Insurance, Accident Insurance and Critical Illness InsurancePTO (Up to 4 weeks based on tenure), Paid Company Holidays, Paid Community Service Day What Will I Do? This position requires regular on-site field visitsEnsure the safety of employees, customers, and job sitesDrive exceptional customer and employee satisfactionMaintain a high level of professionalism, accountability, and patience with team members and customersFoster a culture of performance excellence, teamwork, and continuous developmentLead, coach, and develop plumbers and apprentices to achieve individual and team successDrive departmental revenue and profitability through ongoing training, coaching, and field supportMaintain operational excellence through accurate invoicing, inventory management, safety compliance, and reportingProvide consistent technical, customer service, and sales trainingPromote lead generation opportunities and educate the team on identifying additional customer needsMonitor and reduce callbacks, warranty work, and quality issues through coaching and accountabilityResolve escalated customer concerns while delivering a best-in-class customer experienceConduct ride-alongs, field observations, and performance coaching sessions to support technician growth Do I have What it Takes? Proven experience in the residential plumbing industry5+ years of residential plumbing experience, including leadership, supervisory, or mentoring responsibilitiesStrong knowledge of plumbing codes, safety standards, and industry best practicesDemonstrated ability to coach and develop service techniciansPunctual and dependable with a strong work ethicAbility to prioritize tasks, set goals, manage multiple responsibilities, and meet deadlinesPrior experience with Service Titan software is a plusValid driver's license with an acceptable driving recordStrong customer service and conflict-resolution skillsAbility to analyze performance metrics and use data to coach technicians and improve resultsPositive energy and enthusiasm to drive sales and company growth Equal Opportunity Employer Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #WCALI