Plumber

About the Role

Donovan Air, Electric, and Plumbing is seeking residential Service Plumbers to join our team of creative and energetic employees dedicated to delivering exceptional customer service. Our plumbers handle various plumbing tasks, service upgrades, and payment collection while maintaining the highest standards of respect and attention for customers. This position focuses on general plumbing repair and services, emphasizing quality work performed efficiently and in compliance with all applicable local and national codes.

At Donovan, we foster a culture of excellence, requiring a team of talented individuals who seek opportunities to advance their expertise and contribute to the company's innovation. Our high employee retention rate reflects our commitment to providing a pleasant work environment and a challenging, rewarding career.

Responsibilities

• Troubleshoot and diagnose common and diverse plumbing problems accurately and efficiently.
• Perform repairs consistent with and exceeding code standards.
• Water heater repair and replacement.
• Fixture replacement (to include faucets, tubs, showers, and toilets).
• Drain cleaning and competent use of conventional sewer machines.
• Increase customer loyalty by maintaining a clean working area.
• Educate and offer customers appropriate upgrades that can be completed immediately or scheduled for later.
• Engage in conversation with homeowners to uncover concerns or interests regarding their AC, plumbing, or electrical systems.
• Understand the company pricing program and generate appropriate customer invoices, including processing credit card payments electronically.
• Accurately estimate and invoice repairs and projects.
• Document work completed with before and after photos.
• Effectively communicate with all internal and external customers.
• Maintain good working order of the company vehicle, including proper stock of parts, tools, and safety equipment.
• Travel to job sites within the service area and coordinate with dispatch to maintain schedules and communicate delays to customers.
• Demonstrate safe working practices and methods.
• Participate in company-provided training on customer service and the latest industry technologies.
• Work with apprentices to coach and mentor.

Requirements

• A minimum of 4 years of residential plumbing service and repair experience in all aspects of the plumbing system.
• Strong residential service experience and troubleshooting skills.
• Working knowledge of city codes and leak location and repair.
• Integrity and the ability to promote a positive company image.
• Ability to perform physically demanding tasks daily, including lifting, carrying, and maneuvering a minimum of 75 pounds without additional assistance.
• Good analytical skills and attention to detail.
• Results-driven in a high-energy environment.
• Detail-oriented with strong time management skills.
• Ability to work in outdoor elements (heat and cold), on ladders, and on roofs at medium to high heights.
• Ability to crawl in tight spaces, climb ladders, and work in attics, garages, crawl spaces, and on roofs.
• Maintain a well-groomed appearance, including a clean uniform and work shoes.
• Ability to work independently in a timely manner, ensuring the job is done correctly the first time.
• Excellent interpersonal and customer service skills with a strong desire to exceed customer expectations.

Benefits

• Compensation Range: $75,000+ (no limit) with market value compensation.
• Robust PTO plan.
• Health, vision, and dental plans for you and your family.
• 401K Retirement Plan with company match up to 30%.
• Life Insurance, Short-Term and Long-Term Disability.
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft protection.
• Continuous training for professional development.
• Dynamic, collaborative, and fun work environment.

This is an hourly plus commission opportunity.