Plumber

About the role

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We pride ourselves on being a great place to work, providing excellent pay (our most experienced plumbers earn more than $100,000 per year), flexible work schedules and top benefits. Our plumbers provide a wide range of plumbing services, including faucet repairs, water heater installations, and plumbing system replacements. First year Roto-Rooter service technicians/plumbers can expect top-pay, earning $55,000-$75,000, on average. Pay increases quickly with each year of experience with some of our technicians earning over $100,000 yearly.

Responsibilities

• Responds promptly to customer service calls, conducts thorough inspections of plumbing issues, accurately diagnoses problems, offers effective solutions and estimates, and successfully closes service sales.
• With the necessary licensing, proficiently installs and repairs various plumbing fixtures including sinks, toilets, bathtubs, water heaters, garbage disposal units, dishwashers, and water softeners.
• Conduct sewer and drain cleaning services in diverse environments such as basements, roofs, confined spaces, and close quarters.
• Ensure thorough cleaning and restoration of work sites to meet pre-job conditions.
• Prepares invoice, totaling costs of services/products provided.
• Collects payment and explains Roto-Rooter guarantee, both in writing and on provided smartphone.
• Collect payment and move on to the next service call.

Requirements

• A valid driver's license.
• State plumbing license is preferred.
• Three or more years of repair and service plumbing experience required.
• Proven track record in the sale of plumbing products and services required.
• Full knowledge of plumbing systems is essential for performing duties.
• Plumbers are expected to gain Excavation Certification through Competent Person Training (OSHA requirement) within the first year of employment.
• Journeyman license or equivalent certification as specified by the state in which branch operates and performs service.
• Unlicensed plumbers will be expected to obtain certification as soon as they become eligible, if necessary, by state law.
• Must have good written and oral communication skills for effective customer service.
• Must have excellent communication and interpersonal skills in client and co-worker relations.

Benefits

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.