PLM Support Lead

About the role

The PLM Support Lead position is a remote/hybrid opportunity based in Richmond, VA. We are looking for a seasoned professional with 7+ years of experience supporting, administering, and implementing ENOVIA/3DEXPERIENCE PLM solutions.

Responsibilities

• Lead the support, administration, and continuous improvement of the ENOVIA/3DEXPERIENCE platform, ensuring system reliability, data integrity, and optimal user experience.
• Partner with business stakeholders, engineering teams, and end users to gather, analyze, and document functional and technical requirements that align with organizational objectives.
• Design, configure, and implement scalable 3DEXPERIENCE solutions by leveraging out-of-the-box capabilities and developing customized solutions when business requirements demand.
• Drive system integrations between 3DEXPERIENCE and enterprise applications such as SAP, BIOVIA, Salesforce, ERP platforms, and other business-critical systems through APIs, SOAP services, and interface development.
• Develop and execute comprehensive testing strategies, including test planning, validation, defect resolution, and user acceptance testing, to ensure high-quality solution delivery.
• Provide expert-level user support, troubleshooting, training, and change management guidance to maximize platform adoption and operational effectiveness.
• Collaborate with cross-functional teams to manage system enhancements, releases, version control, DevOps processes, and continuous innovation initiatives that improve productivity and business performance.

Requirements

• Strong expertise in platform configuration, customization, widget development, business administration, document management, change management, and configuration management within PLM environments.
• Hands-on experience integrating PLM platforms with enterprise applications such as SAP, ERP systems, Salesforce, BIOVIA, and other business systems using APIs, SOAP services, XML, and related integration technologies.
• Proficiency in programming and scripting languages such as Java, JavaScript, SQL, Tcl, and other technologies used to develop custom solutions and automate business processes.
• Experience with source code management, Git, version control, Azure DevOps, and DevOps practices supporting application development, deployment, and operational excellence.
• Strong analytical, troubleshooting, and problem-solving capabilities, with the ability to resolve complex technical and functional issues while maintaining high levels of customer satisfaction.
• Excellent communication, stakeholder management, and training skills, with the ability to effectively collaborate with technical teams, business users, product management, design engineering, and leadership stakeholders.

Qualifications

• 7+ years of experience supporting, administering, and implementing ENOVIA/3DEXPERIENCE PLM solutions.
• A strong understanding of product lifecycle management principles and best practices.
• Hands-on experience integrating PLM platforms with enterprise applications such as SAP, ERP systems, Salesforce, BIOVIA, and other business systems using APIs, SOAP services, XML, and related integration technologies.
• Proficiency in programming and scripting languages such as Java, JavaScript, SQL, Tcl, and other technologies used to develop custom solutions and automate business processes.
• Experience with source code management, Git, version control, Azure DevOps, and DevOps practices supporting application development, deployment, and operational excellence.
• Strong analytical, troubleshooting, and problem-solving capabilities, with the ability to resolve complex technical and functional issues while maintaining high levels of customer satisfaction.
• Excellent communication, stakeholder management, and training skills, with the ability to effectively collaborate with technical teams, business users, product management, design engineering, and leadership stakeholders.

Skills

• Expertise in platform configuration, customization, widget development, business administration, document management, change management, and configuration management within PLM environments.
• Hands-on experience integrating PLM platforms with enterprise applications such as SAP, ERP systems, Salesforce, BIOVIA, and other business systems using APIs, SOAP services, XML, and related integration technologies.
• Proficiency in programming and scripting languages such as Java, JavaScript, SQL, Tcl, and other technologies used to develop custom solutions and automate business processes.
• Experience with source code management, Git, version control, Azure DevOps, and DevOps practices supporting application development, deployment, and operational excellence.
• Strong analytical, troubleshooting, and problem-solving capabilities, with the ability to resolve complex technical and functional issues while maintaining high levels of customer satisfaction.
• Excellent communication, stakeholder management, and training skills, with the ability to effectively collaborate with technical teams, business users, product management, design engineering, and leadership stakeholders.

Pay

The base compensation range for this role in the posted location is: $82,082 - $193,440/year. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Schedule

This is a remote/hybrid position based in Richmond, VA.

Benefits

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility.