Playspace Manager (Memphis, TN)

Locations: Arizona (Phoenix), Colorado (Colorado Springs), Florida (Orlando), Georgia (Atlanta), Illinois (Naperville), Indiana (Avon), Kentucky (Louisville), Massachusetts (Burlington), Michigan (Farmington, Grand Rapids, Utica), Minnesota (Minneapolis), Missouri (Des Peres), Nebraska (Omaha), New Jersey (Livingston), North Carolina (Matthews), Ohio (Dublin, Fairlawn, Fairview Park, Grove City, West Chester), Pennsylvania (Cranberry Township, Greater Harrisburg, South Pittsburgh), Tennessee (Franklin, Memphis), Texas (Amarillo, Austin, Colleyville, Houston, Plano), Wisconsin (Brookfield).

Responsibilities

• Oversee daily operations, including front desk management, play area supervision, and party room preparation.
• Maintain a clean, organized, and safe environment for children's play activities.
• Manage the point-of-sale system, financial transactions, and admission processes.
• Implement and enforce safety guidelines, emergency procedures, and company policies.
• Assist with employee onboarding, training, and task delegation.
• Collaborate with the team to ensure efficient shift scheduling and coverage.
• Monitor and address customer inquiries, concerns, and feedback.
• Collaborate with the management team to develop marketing strategies and promotions.
• Assist in planning and executing special events, parties, and themed activities.
• Maintain a visible presence on the floor, interacting with customers and staff.
• Act as a point of contact for escalated customer inquiries and issues.
• Maintain records related to daily operations, employee attendance, and incidents.
• Maintain a positive and enthusiastic attitude, fostering a welcoming atmosphere.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer-facing role, preferably in a supervisory capacity.
• Excellent communication, interpersonal, and customer service skills.
• Ability to handle multiple tasks, prioritize, and remain calm under pressure.
• Basic computer skills and familiarity with point-of-sale systems.
• Flexible schedule, including weekends.

Physical Requirements

• Ability to lift and carry moderate weight (e.g., supplies, equipment).
• Stamina to stand, walk, and move around for extended periods.
• Ability to bend, kneel, and crouch as needed for various tasks.

Pay

Starting at $20 per hour

Benefits

• Flexible schedule

Schedule

• Day shift
• Weekends and holidays as needed

Job Type: Full-time

Work Location: In person