Field Access Manager, Memphis, TN

Headquartered in Carlsbad, California, with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been discovering medical breakthroughs for more than three decades. We’re pioneers in RNA-targeted medicines, and our platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. With multiple marketed medicines and a leading pipeline in neurology, cardiology, and select areas of high patient need, we drive innovation in RNA therapies and advance new approaches in gene editing. At Ionis, we cultivate a challenging, motivating, and rewarding environment that fosters innovation and scientific excellence.

About the role

The Field Access Manager (FAM) is a field-based role that establishes and maintains strategic relationships with providers and key office staff to support access needs. This position proactively educates defined accounts on access and reimbursement topics and serves as the local market access expert on payer policy, patient services, and integration of support programs into workflows. The FAM helps customers navigate access questions and challenges and collaborates with cross-functional partners, including customer-facing teams, Market Access, Account Directors, Specialty Pharmacies, Patient Services, and Marketing, to deliver an exceptional customer experience.

Responsibilities

• Interact within assigned accounts to support patient access, providing proactive face-to-face (or virtual, if appropriate) education on programs to providers and staff to integrate those programs into office processes and workflows.
• Leverage data and analytical tools to address customer questions related to payer policies and access requirements.
• Work with key members of customer accounts (e.g., providers, administrators, billing and coding staff) to appropriately support patient access.
• Address customer questions related to payer policies (e.g., utilization management, denial, and appeals) and patient reimbursement.
• Collaborate with aligned cross-functional partners to share insights on customer needs and barriers related to access and reimbursement.
• Maintain a deep understanding of Ionis policies and requirements and perform all responsibilities with integrity, consistent with company guidance and prescribed Values and Behaviors.
• Handle Patient Identifiable Information (PII) appropriately, ensuring compliance with HIPAA and other privacy laws, as well as internal Company compliance policies.
• Identify and report adverse events via established Ionis systems as per applicable processes.

50% travel required.

Requirements

• Minimum 8 years of experience in the healthcare/pharmaceutical industry.
• Prior reimbursement or case management experience required (prior field access/reimbursement experience preferred).
• Experience with pharmacy benefit reimbursement/access and specialty pharmacy required.
• CPC or similar coding certification preferred.
• Experience working in the cardiometabolic area preferred.
• Knowledge of key Medicare policies such as Part D design and IRA.
• Proven teamwork and collaboration skills with a demonstrated track record of working in highly matrixed and cross-functional teams.
• Ability to travel to meetings, trainings, and programs as necessary (~50% travel required depending on territory).
• Must live within assigned territory.
• Valid driver’s license required, as driving is fundamental to this role.

Qualifications

• Bachelor’s Degree required.
• Advanced degree preferred.

Pay

The pay scale for this position is $162,000 to $185,000.

Benefits

Ionis offers an excellent benefits package. Learn more about Ionis benefits.