Player Support Representative

About the role

As a Player Support Representative, you will have a key role in providing outstanding support to our players, ensuring their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth.

Responsibilities

• Provide accurate information and support regarding customer accounts, products, and services
• Troubleshoot technical issues across computers, tablets, and mobile devices
• Handle live chat, email communications, inbound calls, as well as occasional outbound calls
• Communicate promotional offers and updates to VIP customers
• Identify, advance, and provide feedback on service issues or customer concerns
• Maintain strict customer confidentiality and data security standards
• Uphold company values and remain current on internal processes and protocols
• Meet daily performance targets (approximately 70 customer contacts across channels)
• Adhere to SLAs, including responding to chats and calls within 45 seconds
• Be camera-ready while working

Requirements

• 0-2 years of customer support or call center experience preferred
• Be at least 21 years of age
• High school graduate or equivalent experience required; some college coursework preferred
• Strong problem-solving skills with the ability to think critically and resolve issues efficiently
• Excellent written and verbal communication skills
• Strong interpersonal skills with a customer-first approach
• Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
• Experience troubleshooting computers, smartphones, and tablets
• Diligent with strong grammar, typing, and data entry accuracy
• Ability to work independently with good judgment and discretion
• Highly organized with strong time management skills
• Capacity to excel in a dynamic, high-demand setting
• Previous technical support experience is a plus

Schedule

3 pm to midnight, Monday through Friday

Pay

Pay range: $18.00 - $24.70 per hour. Our goal is to pay a market competitive salary focusing near the median of our pay ranges. Final offers will be based on experience level, education, skills, work location, and internal pay equity.

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401(k) plan with employer matching

Additional details available at https://atibenefits.com/.

This role is subject to mandatory background screening and regulatory approvals, including criminal background checks, fingerprinting, and licensing or registration with applicable gaming regulatory authorities. You may be required to disclose relevant personal and background information to government agencies and other regulatory bodies as a condition of employment.