PLAYER SERVICES CASHIER

General Accountabilities

• Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks
• Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts
• Accounts for all transactions and balancing of books to ensure accuracy of casino revenue
• Handles all guest questions and concerns to provide exceptional guest service
• Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary
• Effectively communicate the benefits of Players Club membership to all guests
• Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests
• Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets
• Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales
• Participate and assist in any needed capacity with all casino and property-wide events

Qualifications

• High School Diploma or equivalent required
• Six months to one year of customer service experience preferred
• Must be 21 years or older
• General cashiering or prior money handling experience required
• Basic math skills required; 10 key experience a plus
• Ability to stand, lift, walk, bend, and stoop throughout duration of shift
• Must be able to obtain LA gaming license
• Excels both independently and as part of a team
• Ability to tolerate second-hand smoke, noise, and bright lights
• Ability to work at a fast pace in often crowded/noisy environment

This response is AI-generated, for reference only.