Player Services Cage Cashier

About the role

Develops a thorough understanding of player's club and remains current on all promotions and events. Serves as property ambassador and has solid overall knowledge of the property, including the casino.

Responsibilities

• Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy
• Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max
• Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations
• Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino
• Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits

Qualifications

• High School Diploma/GED
• Previous money handling experience preferred
• Must have the ability to respond to common inquiries or complaints from guests
• Must have the ability to read and interpret documents such as safety rules and manuals
• Must have the ability to perform basic math skills
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)
• Intermediate computer knowledge; competent in Microsoft Office applications and Server and Web-based systems

Physical demands

• Walking 20% of the time
• Standing 80% of the time

Work environment

• This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment
• High Noise Level

Pay

Starting salary $14.50 per hour, plus tips

This response is AI-generated, for reference only.